Returns - Need to return an item?
Post the item back to our warehouse in Athlone, Westmeath. We recommend An Post. Full return address is on your packing slip.
We deliver throughout Republic of Ireland with DPD.
There two types of delivery, depending on the product.
Next Working Day Delivery & Return Terms
If product page noted above add to cart button, "Next working day"
Republic of Ireland (DPD Tracked and Insured)
€5.99 - DPD Next day delivery - (Tracked) (Working days)
Free DPD Next day delivery when you spend €50 or more - Save €5.99 (Tracked) (Working days)
Delivery working days: are defined as Monday to Friday.
Dispatch time for orders placed:*
Monday to Friday
Before 2:45pm, dispatched the same day.
After 2:45pm, dispatched the next working day.
Saturday orders are dispatched, Sunday.
Sunday
Before 14:45pm, dispatched the same day.
After 14:45pm, dispatched the next working day.
Dispatch Working days: are defined as Monday to Friday and Sunday.
*Unless stated differently on our website and excluding bank holidays and public holidays in Republic of Ireland.
Returns: 60 days to return your products as well as your 14 day Right to Withdrawal.
Warranty: Two year warranty
For detailed information on your 14 day Right to Withdrawal and our 60 day return policy, See our FAQ here https://surelookit.com/pages/support
3 to 5 Working Days Delivery & Return Terms
If product page noted above add to cart button, "3 to 5 Working Days"
Republic of Ireland (DPD Tracked and Insured)
€5.99 - 3 to 5 Working days - Delivered By DPD. Tracked & Insured.
Free Delivery when you spend €50 or more - Save €5.99 - 3 to 5 Working days - Delivered By DPD. Tracked & Insured,
Signature required on delivery: For your security and peace of mind, a signature will be required upon delivery of this product. If you're unavailable, DPD will hold your parcel at the nearest depot for collection, or you can easily reschedule the delivery using the link provided by DPD. As part of our secure delivery process, the DPD driver will take a photo of the recipient with the parcel to ensure accurate delivery and verification.
Delivery working days: are defined as Monday to Friday.
Returns: You have 14 days (from the date of delivery on DPD tracking website) to return this type of product. Must be unopened, sealed, in resaleable condition and must reach us within the 14 day window.
Warranty: Two year warranty. Unless stated otherwise in the product description.
For detailed information on your 14 day Right to Withdrawal and our return policy, See our FAQ here https://surelookit.com/pages/support
DPD delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
DPD’s innovative Predict™ SMS and email notifications.
GPS location for your delivered parcel.
DPD Parcel insurance.
Picture Proof of Delivery.
Read more details at the end of this page in the "Features included with your DPD delivery" section.
Why don’t we offer standard mail services at lower prices?
DPD provide unbeatable reliability and peace of mind for a fantastic price. It is our responsibility to get your parcel to you on time and in perfect condition, exactly how we’d expect to receive a parcel ourselves. Alternative lower priced mail services simply don’t provide the high level of professionalism, reliability and features that we require.
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key Dispatch / Delivery Dates for 2024
DPD tracking number: may take 24 hours(after dispatch) to register on their system
DPD delays outside of our control cannot be avoided.
DPD Collection point terms (Ireland): We do not allow parcels in this category to be delivered to DPD pickup locations. Parcels must be signed for by the addressed recipient at the address provided to us when placing your order.
Features included with your DPD delivery:
Fully trackable, delivery:
The DPD courier service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. DPD have an extensive network of 34 depots in Ireland meaning there’s always a DPD depot close by. DPD give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. DPD’s innovative communications solutions offer interactive SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD prior to delivery.
DPD’s innovative Predict™ service:
DPD tell you when your parcel will arrive. We provide DPD with your mobile number and/or email address. On the morning of delivery, DPD send you an SMS and/or email specifying the 1-hour window in which to expect delivery. You can look forward to receiving your parcel within the given time frame or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
GPS location for your delivered parcel:
On delivery, contactless proof of delivery is captured for each parcel. GPS coordinates for each delivery are recorded against the delivery location.
DPD Parcel insurance:
Your parcel is safe with DPD. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Picture Proof of Delivery:
DPD provide an image to you and us, that drivers capture of each successful delivery.