Returns - Need to return an item?
Post the item back to our warehouse in Athlone, Westmeath. We recommend An Post. Full return address is on your packing slip.
We deliver throughout Republic of Ireland with DPD or AnPost
If product page noted above add to cart button, "3 to 5 Working Days"
Republic of Ireland (DPD or AnPost Tracked and Insured)
€5.99 - 3 to 5 Working days - Delivered By DPD or AnPost. Tracked & Insured.
Free Delivery when you spend €50 or more - Save €5.99 - 3 to 5 Working days - Delivered By DPD or AnPost. Tracked & Insured.
Delivery working days: are defined as Monday to Friday.
Returns: You have 14 days (from the date of delivery on DPD or AnPost tracking website) to return this type of product. Must be unopened, sealed, in resaleable condition and must reach us within the 14 day window.
Warranty: Two year warranty. Unless stated otherwise in the product description.
For detailed information on your 14 day Right to Withdrawal and our return policy, See our FAQ here https://surelookit.com/pages/support
DPD delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
DPD’s innovative Predict™ SMS and email notifications.
GPS location for your delivered parcel.
DPD Parcel insurance.
Picture Proof of Delivery.
Read more details at the end of this page in the "Features included with your DPD delivery" section.
AnPost delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
AnPost SMS and email notifications.
AnPost Parcel insurance.
Read more details at the end of this page in the "Features included with your AnPost delivery" section.
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key Dispatch / Delivery Dates for 2024
DPD / AnPost tracking number: may take 24 hours(after dispatch) to register on their systems.
DPD / AnPost delays outside of our control cannot be avoided.
Features included with your DPD delivery:
Fully trackable, delivery:
The DPD courier service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. DPD have an extensive network of 34 depots in Ireland meaning there’s always a DPD depot close by. DPD give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. DPD’s innovative communications solutions offer interactive SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD prior to delivery.
DPD’s innovative Predict™ service:
DPD tell you when your parcel will arrive. We provide DPD with your mobile number and/or email address. On the morning of delivery, DPD send you an SMS and/or email specifying the 1-hour window in which to expect delivery. You can look forward to receiving your parcel within the given time frame or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
GPS location for your delivered parcel:
On delivery, contactless proof of delivery is captured for each parcel. GPS coordinates for each delivery are recorded against the delivery location.
DPD Parcel insurance:
Your parcel is safe with DPD. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Picture Proof of Delivery:
DPD provide an image to you and us, that drivers capture of each successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.
DPD Collection point terms (Ireland): If after dispatch to the address provided at checkout, you choose to change the delivery address with DPD directly to a DPD Collection point, you are required to collect that parcel within 5 workings days. DPD are very strict on this policy, if you then do not collect the parcel within 5 working days, the parcel will be automatically returned to us. If this is the case, your order will be refunded but the delivery fee of €5.99 + a return to us delivery fee of €5.99, a total of €11.98 will be deducted from your refund.
Features included with your AnPost delivery:
Fully trackable, delivery:
The AnPost postal service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. AnPost have an extensive network in Ireland. AnPost give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. AnPost’s innovative communications solutions offer SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from AnPost prior to delivery.
AnPost’s Notification service:
AnPost tell you when your parcel will arrive. We provide AnPost with your mobile number and/or email address. On the day before delivery, AnPost send you an SMS and/or email specifying when to expect delivery. You can look forward to receiving your parcel next working day or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
AnPost Parcel insurance:
Your parcel is safe with AnPost. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Proof of Delivery:
AnPost provide proof of delivery for every successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.