Returns - Need to return an item?
Post the item back to our warehouse in Athlone, Westmeath. We recommend An Post.
Full return address is on your packing slip.
Republic of Ireland (DPD Express tracked)
We deliver throughout Republic of Ireland with DPD, see below.
Delivery - Republic of Ireland*
5.99 - DPD Next day delivery - (Tracked) (Working days)
Free DPD Next day delivery when you spend €50 or more - Save €5.99 (Tracked) (Working days)
Delivery working days: are defined as Monday to Friday.
Dispatch time for orders placed:*
Monday to Friday
Before 2:45pm, dispatched the same day.
After 2:45pm, dispatched the next working day.
Saturday orders are dispatched, Sunday.
Sunday
Before 5pm, dispatched the same day.
After 5pm, dispatched the next working day.
Dispatch Working days: are defined as Monday to Friday and Sunday.
*Unless stated differently on our website and excluding bank holidays and public holidays in Republic of Ireland.
DPD delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
DPD’s innovative Predict™ SMS and email notifications.
GPS location for your delivered parcel.
DPD Parcel insurance.
Picture Proof of Delivery.
Read more details at the end of this page in the "Features included with your DPD delivery" section.
Why don’t we offer standard mail services at lower prices?
DPD provide unbeatable reliability and peace of mind for a fantastic price. It is our responsibility to get your parcel to you on time and in perfect condition, exactly how we’d expect to receive a parcel ourselves. Alternative lower priced mail services simply don’t provide the high level of professionalism, reliability and features that we require.
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key Dispatch / Delivery Dates for 2024
DPD tracking number: may take 24 hours(after dispatch) to register on their system
DPD delays outside of our control cannot be avoided.
DPD Collection point terms (Ireland): If after dispatch to the address provided at checkout, you choose to change the delivery address with DPD directly to a DPD Collection point, you are required to collect that parcel within 5 workings days. DPD are very strict on this policy, if you then do not collect the parcel within 5 working days, the parcel will be automatically returned to us. If this is the case, your order will be refunded but the delivery fee of €5.99 + a return to us delivery fee of €5.99, a total of €11.98 will be deducted from your refund.
Free Local Delivery: Our main warehouse is in Athlone, Ireland. If you are within 15km of Athlone town, we offer free same day delivery if you order before 3pm. Delivery time is between 5pm to 7pm for local delivery and there must be some one home to receive the parcel, we do not leave parcels unattended on doorsteps and the parcel will not fit through a letter box, if you are not home when we arrive, the parcel will be brought back to our warehouse in Athlone. To avail of this service, please call 083 468 7174 before placing your order.
Returns: 60 days to return your products as well as your 14 day Right to Withdrawal.
Warranty: Two year warranty
For detailed information on your 14 day Right to Withdrawal and our 60 day return policy, See our FAQ here https://surelookit.com/pages/support
Features included with your DPD delivery:
Fully trackable, Next Working Day delivery:
The DPD courier service provides reliable, efficient, fully trackable, Next Day delivery throughout the Republic of Ireland. DPD have an extensive network of 34 depots in Ireland meaning there’s always a DPD depot close by. DPD give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. DPD’s innovative communications solutions offer interactive SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
DPD’s innovative Predict™ service:
DPD tell you when your parcel will arrive. We provide DPD with your mobile number and/or email address. On the morning of delivery, DPD send you an SMS and/or email specifying the 1-hour window in which to expect delivery. You can look forward to receiving your parcel within the given time frame or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
GPS location for your delivered parcel:
On delivery, contactless proof of delivery is captured for each parcel. GPS coordinates for each delivery are recorded against the delivery location.
DPD Parcel insurance:
Your parcel is safe with DPD. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Picture Proof of Delivery:
DPD provide an image to you and us, that drivers capture of each successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.