Samsung Galaxy A16 5G. Dual SIM, RAM 4 GB. 128 GB Storage. microSD slot, OLED display, 6.7", 2340 x 1080 pixels (90 Hz)
Rated 4.9/5 based on 767 customer reviews

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    As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way

    We ensure customer peace of mind by utilizing DPD Ireland for parcel delivery, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.



Samsung Galaxy A16 5G. Dual SIM, RAM 4 GB. 128 GB Storage. microSD slot, OLED display, 6.7", 2340 x 1080 pixels (90 Hz)

Manufacturer's Coverage: 2 Year

€285.42
Hurry! only 30 left in stock!


Enjoy Free Delivery on Orders Over €50!

Delivery of this product is within 3 to 5 working days with DPD, with full tracking and insurance included. Orders placed after 3:00 PM, and orders placed on weekends may take an extra working day.

Please note: For your security and peace of mind, a signature will be required upon delivery of this product. If you're unavailable, DPD will hold your parcel at the nearest depot for collection, or you can easily reschedule the delivery using the link provided by DPD. As part of our secure delivery process, the DPD driver will take a photo of the recipient with the parcel to ensure accurate delivery and verification.

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Accepted Payment Methods on SureLookIT.com

Recent customer reviews from Trustpilot



Support: Call us by phone 083 010 9277    Chat on WhatsApp WhatsApp

We'd love it if you shared this page, tap below.


    As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way.

    We ensure customer peace of mind by utilizing DPD Ireland for parcel delivery, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.

Description, delivery and Returns information    Description, Delivery & Returns information

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Samsung Galaxy A16 5G - 128 GB - Blue Black

The Samsung Galaxy A16 5G combines performance and versatile functionality in a sleek design. Powered by an 8-core Exynos 1330 processor with a clock speed of 2.4 GHz, this smartphone ensures smooth multitasking and efficient operation. With a 6.7-inch Full HD+ Super AMOLED display featuring a resolution of 2340 x 1080 pixels and a refresh rate of 90 Hz, visuals are vibrant and fluid, making it suitable for gaming and streaming. Capture stunning photos with a versatile camera system that includes a 50-megapixel main lens, a 5-megapixel ultra-wide camera, and a 2-megapixel macro lens. The front 13-megapixel camera allows for high-quality selfies. Additionally, the device is equipped with a 5000 mAh battery and Samsung Super Fast Charging technology, supporting the demands of daily use. With support for 5G connectivity and a dual-SIM setup, the Samsung Galaxy A16 5G is designed to keep users connected at all times.

Key Features

  • 5000 mAh battery with Samsung Super Fast Charging support
  • 6.7-inch Full HD+ Super AMOLED display with 90 Hz refresh rate
  • Versatile camera system with three rear cameras and advanced features
  • 5G connectivity and dual-SIM capability for enhanced communication
  • Robust security features including fingerprint reader and face recognition

Product Features

Powerful Performance

Equipped with an Exynos 1330 processor, the Samsung Galaxy A16 5G delivers swift performance with its 8-core architecture, allowing for seamless multitasking and smooth operation across applications.

Stunning Visuals

The 6.7-inch OLED display offers a vivid viewing experience with a resolution of 2340 x 1080 pixels and a pixel density of 387 PPI, ensuring content looks crisp and vibrant.

Advanced Camera System

Featuring a 50-megapixel main camera, a 5-megapixel ultra-wide lens, and a 2-megapixel macro lens, the camera system allows for diverse photography options, catering to various styles and situations.

Long-lasting Battery Life

The 5000 mAh battery ensures that the device supports daily usage without frequent charging, combined with fast charging capabilities to quickly replenish power when needed.

Enhanced Security Features

Offers robust security options with a side-mounted fingerprint reader and facial recognition technology, ensuring that personal data remains protected.

Main Specification

  • Product Description: Samsung Galaxy A16 5G - blue black - 5G smartphone - 128 GB - GSM
  • Product Type: 5G smartphone
  • Manufacturer Model Number: SM-A166B/DS
  • Display: OLED display - 2340 x 1080 pixels - 6.7" - 387 ppi - (90 Hz) - Super AMOLED
  • Processor: Samsung Exynos 1330 2.4 GHz (8-core)
  • Memory: RAM 4 GB / 128 GB
  • Supported Memory Card: microSDXC slot - up to 1.5 TB
  • Operating System: Android 14 with One UI 6.1
  • Main Camera: 50 Megapixel - f/1.8 - focus: automatic
  • Second Camera: 5 Megapixel - ultra wide-angle lens - f/2.2
  • Third Camera: 2 Megapixel - f/2.4 - macro camera
  • Front Camera: 13 Megapixel f/2.0 - focus free
  • Service Provider: Not specified
  • SIM Card: Dual-SIM - nano SIM
  • Wireless Interface: NFC, Wi-Fi 5, Bluetooth
  • Security Devices: Fingerprint reader (side), face recognition
  • Connectors: 3.5 mm headset jack, USB-C
  • Protection: Dust-resistant, water-resistant
  • Colour: Blue black
  • Dimensions (WxDxH): 77.9 mm x 7.9 mm x 164.4 mm
  • Weight: 200 g
  • Repairability Index: 8.4 (out of 10)
  • Specific Absorption Rate (SAR): 0.381 W/kg (head) | 0.943 W/kg (body) | 2.14 W/kg (limb)
  • Manufacturer Warranty: 2-year warranty

Extended Specification

General

  • Product Type: Smartphone
  • Manufacturer Model Number: SM-A166B/DS
  • Form Factor: Touch
  • Protection: Dust-resistant, water-resistant
  • Width: 77.9 mm
  • Depth: 7.9 mm
  • Height: 164.4 mm
  • Weight: 200 g
  • Body Colour: Blue black

Memory

  • RAM: 4 GB
  • Internal Memory Capacity: 128 GB
  • User Memory: 109.3 GB
  • Supported Flash Memory Cards: microSDHC, microSD, microSDXC - up to 1.5 TB

Manufacturer Warranty

  • Service & Support: Limited warranty - 2 years
  • Regional Warranty Exceptions: Spain - 3 years

Processor

  • Type: Samsung Exynos 1330
  • Clock Speed: 2.4 GHz
  • Processor Core Qty: 8-core

Miscellaneous

  • Compliant Standards: Android Audio Streaming for Hearing Aid (ASHA), IP54
  • Included Accessories: SIM card removal tool, USB-C to USB-C cable

Display

  • Type: OLED display
  • Technology: Super AMOLED
  • Diagonal Size: 6.7"
  • Display Resolution: 2340 x 1080 pixels
  • Display Format: Full HD+
  • Pixel Density: 387 ppi
  • Max Brightness: 800 cd/m²
  • Colour Depth: 16 million colours
  • Refresh Rate: 90 Hz
  • Features: Infinity U Display

Battery

  • Capacity: 5000 mAh
  • Fast Charging Technology: Samsung Super Fast Charging
  • Run Time Details: Active online usage (4G): up to 15 hrs | Active online usage (Wi-Fi): up to 16 hrs | Playback (wireless video): up to 18 hrs | Playback (wireless audio): up to 79 hrs

Communications

  • Data Transmission: 5G NR FR1, FDD-LTE, TDD-LTE
  • 2G Band: 850 GSM, 900 GSM, 1800 GSM, 1900 GSM
  • 3G UMTS Band: Band 1, Band 2, Band 4, Band 5, Band 8
  • 3G UMTS Frequency: 2100, 1900, 1700, 850, 900
  • 4G LTE Band: Band 1, Band 2, Band 3, Band 4, Band 5, Band 7, Band 8, Band 12, Band 17, Band 20, Band 28, Band 38, Band 40, Band 41, Band 66
  • 4G LTE Frequency: FDD 2100, FDD 1900 PCS, FDD 1800+, FDD 1700 - 2110 AWS, FDD 850, FDD 2600, FDD 900, FDD 700a, FDD 700b, FDD 800 DD, FDD 700 APT, TDD 2600, TDD 2300, TDD 2500, FDD 1700 - 2110 AWS-3
  • 5G NR Band: N1, n3, n7, n8, n20, n28, n38, n40, n41, n77, n78
  • 5G NR Frequency: FDD 2100, FDD 1800, FDD 2600, FDD 900, FDD 800, FDD 700APT, TDD TD 2600, TDD 2300, TDD TD 2500, TDD TD 3700, TDD TD 3500
  • Wireless Interface: NFC, IEEE 802.11a/b/g/n/ac, Bluetooth 5.3

Connections

  • Connector Type: USB Type-C - 24 pin USB-C | Headset jack - mini-phone 3.5mm

Phone Features

  • Sensors: Accelerometer, light sensor, geomagnetic sensor, gyro sensor
  • Security Devices: Fingerprint reader (side), face recognition
  • Additional Features: 6 years of Security Updates, 6 generations of OS upgrades, Samsung Knox Vault, Samsung Smart Switch, Quick Share, Virtual Proximity Sensing, SmartThings Support

Cellular

  • Technology: WCDMA (UMTS) / GSM
  • Mobile Broadband Generation: 5G
  • Service Provider: Not specified
  • Operating System: Android 14
  • User Interface: One UI 6.1
  • Navigation: GPS, GLONASS, BeiDou, Galileo, QZSS
  • SIM Card Type: Nano SIM
  • SIM Card Qty: Dual-SIM
  • SIM Card Configuration Details: Nano SIM + nano SIM/microSD
  • Input Device: Multi-touch

Media Player

  • Supported Digital Audio Standards: WAV, AAC, AMR, MP3, FLAC, XMF, OGG, MIDI, M4A, MXMF, OGA, 3GA, AWB, IMY, RTTTL, RTX, OTA, MID
  • Supported Digital Video Standards: MKV, FLV, AVI, 3GP, M4V, WebM, 3G2, MP4
  • Sound Enhancements: Dolby Atmos sound technology

Front Camera

  • Sensor Resolution: 13 Megapixel
  • Lens Aperture: F/2.0
  • Focus Adjustment: Focus free

Main Camera

  • Sensor Resolution: 50 Megapixel
  • Lens Aperture: F/1.8
  • Focus Adjustment: Automatic
  • Digital Zoom: 10x
  • Camera Modes: Macro mode, night mode, Pro mode, AR lens, Panorama, Food, Portrait, Slow motion mode
  • Light Source: LED flash
  • Video Resolutions: 1920 x 1080 (1080p) at 30 fps, Slo-mo video 1280 x 720 (720p) at 120 fps
  • Features: Scene Optimiser

Second Camera

  • Sensor Resolution: 5 Megapixel
  • Lens Type: Ultra wide-angle lens
  • Lens Aperture: F/2.2

Third Camera

  • Sensor Resolution: 2 Megapixel
  • Lens Aperture: F/2.4
  • Functions: Macro camera

Sustainability Information

  • Repairability Index: 8.4 (out of 10)

SureLookIT

Samsung Galaxy A16 5G - 128 GB - Blue Black

The Samsung Galaxy A16 5G combines performance and versatile functionality in a sleek design. Powered by an 8-core Exynos 1330 processor with a clock speed of 2.4 GHz, this smartphone ensures smooth multitasking and efficient operation. With a 6.7-inch Full HD+ Super AMOLED display featuring a resolution of 2340 x 1080 pixels and a refresh rate of 90 Hz, visuals are vibrant and fluid, making it suitable for gaming and streaming. Capture stunning photos with a versatile camera system that includes a 50-megapixel main lens, a 5-megapixel ultra-wide camera, and a 2-megapixel macro lens. The front 13-megapixel camera allows for high-quality selfies. Additionally, the device is equipped with a 5000 mAh battery and Samsung Super Fast Charging technology, supporting the demands of daily use. With support for 5G connectivity and a dual-SIM setup, the Samsung Galaxy A16 5G is designed to keep users connected at all times.

Key Features

  • 5000 mAh battery with Samsung Super Fast Charging support
  • 6.7-inch Full HD+ Super AMOLED display with 90 Hz refresh rate
  • Versatile camera system with three rear cameras and advanced features
  • 5G connectivity and dual-SIM capability for enhanced communication
  • Robust security features including fingerprint reader and face recognition

Product Features

Powerful Performance

Equipped with an Exynos 1330 processor, the Samsung Galaxy A16 5G delivers swift performance with its 8-core architecture, allowing for seamless multitasking and smooth operation across applications.

Stunning Visuals

The 6.7-inch OLED display offers a vivid viewing experience with a resolution of 2340 x 1080 pixels and a pixel density of 387 PPI, ensuring content looks crisp and vibrant.

Advanced Camera System

Featuring a 50-megapixel main camera, a 5-megapixel ultra-wide lens, and a 2-megapixel macro lens, the camera system allows for diverse photography options, catering to various styles and situations.

Long-lasting Battery Life

The 5000 mAh battery ensures that the device supports daily usage without frequent charging, combined with fast charging capabilities to quickly replenish power when needed.

Enhanced Security Features

Offers robust security options with a side-mounted fingerprint reader and facial recognition technology, ensuring that personal data remains protected.

Main Specification

  • Product Description: Samsung Galaxy A16 5G - blue black - 5G smartphone - 128 GB - GSM
  • Product Type: 5G smartphone
  • Manufacturer Model Number: SM-A166B/DS
  • Display: OLED display - 2340 x 1080 pixels - 6.7" - 387 ppi - (90 Hz) - Super AMOLED
  • Processor: Samsung Exynos 1330 2.4 GHz (8-core)
  • Memory: RAM 4 GB / 128 GB
  • Supported Memory Card: microSDXC slot - up to 1.5 TB
  • Operating System: Android 14 with One UI 6.1
  • Main Camera: 50 Megapixel - f/1.8 - focus: automatic
  • Second Camera: 5 Megapixel - ultra wide-angle lens - f/2.2
  • Third Camera: 2 Megapixel - f/2.4 - macro camera
  • Front Camera: 13 Megapixel f/2.0 - focus free
  • Service Provider: Not specified
  • SIM Card: Dual-SIM - nano SIM
  • Wireless Interface: NFC, Wi-Fi 5, Bluetooth
  • Security Devices: Fingerprint reader (side), face recognition
  • Connectors: 3.5 mm headset jack, USB-C
  • Protection: Dust-resistant, water-resistant
  • Colour: Blue black
  • Dimensions (WxDxH): 77.9 mm x 7.9 mm x 164.4 mm
  • Weight: 200 g
  • Repairability Index: 8.4 (out of 10)
  • Specific Absorption Rate (SAR): 0.381 W/kg (head) | 0.943 W/kg (body) | 2.14 W/kg (limb)
  • Manufacturer Warranty: 2-year warranty

Extended Specification

General

  • Product Type: Smartphone
  • Manufacturer Model Number: SM-A166B/DS
  • Form Factor: Touch
  • Protection: Dust-resistant, water-resistant
  • Width: 77.9 mm
  • Depth: 7.9 mm
  • Height: 164.4 mm
  • Weight: 200 g
  • Body Colour: Blue black

Memory

  • RAM: 4 GB
  • Internal Memory Capacity: 128 GB
  • User Memory: 109.3 GB
  • Supported Flash Memory Cards: microSDHC, microSD, microSDXC - up to 1.5 TB

Manufacturer Warranty

  • Service & Support: Limited warranty - 2 years
  • Regional Warranty Exceptions: Spain - 3 years

Processor

  • Type: Samsung Exynos 1330
  • Clock Speed: 2.4 GHz
  • Processor Core Qty: 8-core

Miscellaneous

  • Compliant Standards: Android Audio Streaming for Hearing Aid (ASHA), IP54
  • Included Accessories: SIM card removal tool, USB-C to USB-C cable

Display

  • Type: OLED display
  • Technology: Super AMOLED
  • Diagonal Size: 6.7"
  • Display Resolution: 2340 x 1080 pixels
  • Display Format: Full HD+
  • Pixel Density: 387 ppi
  • Max Brightness: 800 cd/m²
  • Colour Depth: 16 million colours
  • Refresh Rate: 90 Hz
  • Features: Infinity U Display

Battery

  • Capacity: 5000 mAh
  • Fast Charging Technology: Samsung Super Fast Charging
  • Run Time Details: Active online usage (4G): up to 15 hrs | Active online usage (Wi-Fi): up to 16 hrs | Playback (wireless video): up to 18 hrs | Playback (wireless audio): up to 79 hrs

Communications

  • Data Transmission: 5G NR FR1, FDD-LTE, TDD-LTE
  • 2G Band: 850 GSM, 900 GSM, 1800 GSM, 1900 GSM
  • 3G UMTS Band: Band 1, Band 2, Band 4, Band 5, Band 8
  • 3G UMTS Frequency: 2100, 1900, 1700, 850, 900
  • 4G LTE Band: Band 1, Band 2, Band 3, Band 4, Band 5, Band 7, Band 8, Band 12, Band 17, Band 20, Band 28, Band 38, Band 40, Band 41, Band 66
  • 4G LTE Frequency: FDD 2100, FDD 1900 PCS, FDD 1800+, FDD 1700 - 2110 AWS, FDD 850, FDD 2600, FDD 900, FDD 700a, FDD 700b, FDD 800 DD, FDD 700 APT, TDD 2600, TDD 2300, TDD 2500, FDD 1700 - 2110 AWS-3
  • 5G NR Band: N1, n3, n7, n8, n20, n28, n38, n40, n41, n77, n78
  • 5G NR Frequency: FDD 2100, FDD 1800, FDD 2600, FDD 900, FDD 800, FDD 700APT, TDD TD 2600, TDD 2300, TDD TD 2500, TDD TD 3700, TDD TD 3500
  • Wireless Interface: NFC, IEEE 802.11a/b/g/n/ac, Bluetooth 5.3

Connections

  • Connector Type: USB Type-C - 24 pin USB-C | Headset jack - mini-phone 3.5mm

Phone Features

  • Sensors: Accelerometer, light sensor, geomagnetic sensor, gyro sensor
  • Security Devices: Fingerprint reader (side), face recognition
  • Additional Features: 6 years of Security Updates, 6 generations of OS upgrades, Samsung Knox Vault, Samsung Smart Switch, Quick Share, Virtual Proximity Sensing, SmartThings Support

Cellular

  • Technology: WCDMA (UMTS) / GSM
  • Mobile Broadband Generation: 5G
  • Service Provider: Not specified
  • Operating System: Android 14
  • User Interface: One UI 6.1
  • Navigation: GPS, GLONASS, BeiDou, Galileo, QZSS
  • SIM Card Type: Nano SIM
  • SIM Card Qty: Dual-SIM
  • SIM Card Configuration Details: Nano SIM + nano SIM/microSD
  • Input Device: Multi-touch

Media Player

  • Supported Digital Audio Standards: WAV, AAC, AMR, MP3, FLAC, XMF, OGG, MIDI, M4A, MXMF, OGA, 3GA, AWB, IMY, RTTTL, RTX, OTA, MID
  • Supported Digital Video Standards: MKV, FLV, AVI, 3GP, M4V, WebM, 3G2, MP4
  • Sound Enhancements: Dolby Atmos sound technology

Front Camera

  • Sensor Resolution: 13 Megapixel
  • Lens Aperture: F/2.0
  • Focus Adjustment: Focus free

Main Camera

  • Sensor Resolution: 50 Megapixel
  • Lens Aperture: F/1.8
  • Focus Adjustment: Automatic
  • Digital Zoom: 10x
  • Camera Modes: Macro mode, night mode, Pro mode, AR lens, Panorama, Food, Portrait, Slow motion mode
  • Light Source: LED flash
  • Video Resolutions: 1920 x 1080 (1080p) at 30 fps, Slo-mo video 1280 x 720 (720p) at 120 fps
  • Features: Scene Optimiser

Second Camera

  • Sensor Resolution: 5 Megapixel
  • Lens Type: Ultra wide-angle lens
  • Lens Aperture: F/2.2

Third Camera

  • Sensor Resolution: 2 Megapixel
  • Lens Aperture: F/2.4
  • Functions: Macro camera

Sustainability Information

  • Repairability Index: 8.4 (out of 10)

SureLookIT


Returns - Need to return an item?


Post the item back to our warehouse in Athlone, Westmeath. We recommend An Post.

Full return address is on your packing slip.


Republic of Ireland (DPD Tracked and Insured)


We deliver throughout Republic of Ireland with DPD, see below.


Delivery - Republic of Ireland*

€5.99 -  3 to 5 Working days - Delivered By DPD. Tracked & Insured.

Free  Delivery when you spend €50 or more - Save €5.99 - 3 to 5 Working days - Delivered By DPD. Tracked & Insured, 

Delivery working days: are defined as Monday to Friday.

Signature required on delivery

For your security and peace of mind, a signature will be required upon delivery of this product. If you're unavailable, DPD will hold your parcel at the nearest depot for collection, or you can easily reschedule the delivery using the link provided by DPD. As part of our secure delivery process, the DPD driver will take a photo of the recipient with the parcel to ensure accurate delivery and verification.

DPD delivery explained:


Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable  delivery.
DPD’s innovative Predict™ SMS and email notifications.
GPS location for your delivered parcel.
DPD Parcel insurance.
Picture Proof of Delivery.

Read more details at the end of this page in the "Features included with your DPD delivery" section.

Why don’t we offer standard mail services at lower prices?

DPD provide unbeatable reliability and peace of mind for a fantastic price. It is our responsibility to get your parcel to you on time and in perfect condition, exactly how we’d expect to receive a parcel ourselves. Alternative lower priced mail services simply don’t provide the high level of professionalism, reliability and features that we require.


Key Dispatch / Delivery Dates for 2024

See link below for dates when we cannot deliver or dispatch

Key Dispatch / Delivery Dates for 2024


DPD tracking number: may take 24 hours(after dispatch) to register on their system

DPD delays outside of our control cannot be avoided.

DPD Collection point terms (Ireland): We do not allow parcels in this category to be delivered to DPD pickup locations. Parcels must be signed for by the addressed recipient at the address provided to us when placing your order.

Returns: You have 14 days (from the date of delivery on DPD tracking website) to return this product. Must be unopened, sealed, in resaleable condition and must reach us within the 14 day window.

Warranty: Two year warranty. Unless stated otherwise in the product description.

For detailed information on your 14 day Right to Withdrawal and our return policy, See our FAQ here https://surelookit.com/pages/support


 

Features included with your DPD delivery:


Fully trackable delivery:

The DPD courier service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. DPD have an extensive network of 34 depots in Ireland meaning there’s always a DPD depot close by. DPD give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. DPD’s innovative communications solutions offer interactive SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.


DPD’s innovative Predict™ service:

DPD tell you when your parcel will arrive. We provide DPD with your mobile number and/or email address. On the morning of delivery, DPD send you an SMS and/or email specifying the 1-hour window in which to expect delivery. You can look forward to receiving your parcel within the given time frame or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.


GPS location for your delivered parcel:

On delivery, contactless proof of delivery is captured for each parcel. GPS coordinates for each delivery are recorded against the delivery location.


DPD Parcel insurance:

Your parcel is safe with DPD. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.


Picture Proof of Delivery:

DPD provide an image to you and us, that drivers capture of each successful delivery.


Security and privacy:

We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.

Call us by phone

Ireland: 083 010 9277 , 083 468 7174

Let us save you some time! Call us now 083 010 9277

Talk to us on Whatsapp

Talk to us on Facebook Messenger

Or if you prefer, see the FAQ below

    We are an Irish VAT registered business based in Athlone, Westmeath. Orders are dispatched from our warehouse in Athlone, Westmeath via DPD. A tracking number is provided.

    All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.

    Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.

    You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.

    If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:

    Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD tracking number, DPD proof of delivery.

    All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
    ---------
    Hi (Name),
    This is - SureLookIT.com! Thanks for your order.
    Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
    ---------

    If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.

    We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.

    Key Dispatch / Delivery Dates for 2024

    See link below for dates when we cannot deliver or dispatch

    Key dispatch delivery dates 2024

    We deliver throughout Ireland with DPD. Tracking and Insured.

    Delivery information page to visit our Delivery information page for Next Working Day Delivery and Return Terms.

    Delivery information page to visit our Delivery information page for 3 to 5 Working Days Delivery and Return Terms.

    If you have not received your order within the time specified, please contact us at the contact details above.

    We suggest that you follow the DPD tracking website after you receive a dispatch email and DPD tracking number from us, look out for emails and SMS messages from DPD regarding delivery date and time.

    Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day? You can contact us by phone if you have any queries regarding your order.

    Yes, please contact us by phone, email or WhatsApp.

    If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.

    Delivery information page to visit our Returns and Refund information page.

    Delivery information page to visit our Returns and Refund information page.

    We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.

    If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.

    If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD on your behalf and get it delivered for you.


    Orders valued at €100 or less:

    You will receive and email and/or SMS from DPD once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. You will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery time.

    If nobody is home to accept, inspect, and sign for the delivery, DPD may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD depot, you can then arrange a re-delivery date with DPD. When parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.

    Higher Value Orders (€100 or more):

    Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD prior to delivery.

    Not Covered in warranty

    1. Damage caused by the user.

    2. Damage to any ports and connectors caused by the user.

    3. Liquid damage.

    4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.

    5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.



    Covered in warranty

    Faults and issues not caused by the user.


    It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.

    Failure to read the terms and conditions will not exempt you from them.

    Support Hrs

    10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.

    Call us by phone

    Ireland:
    083 010 9277 or 083 468 7174

    SMS or WhatsApp number

    +353830109277 - 10am to 3pm - Monday to Friday.

    Email

    sales@surelookit.com - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.

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