We'd love it if you shared this page, tap below.


    As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way

    We ensure customer peace of mind by utilizing DPD Ireland / AnPost for parcel delivery, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.

SureLookIT Trustpilot Widget

HP ProBook 4 G1Q AI, Snapdragon X, 16 GB RAM, 512 GB SSD, 14", 2.9 GHz, Win 11 Pro, Adreno Graphics

€1,019.99

IE VAT: Included
Dispatched from: Dublin, Ireland
EAN/Barcode: 199251777165
MPN: B39W5AT#ABU
Manufacturer's Warranty: 1 Year
Condition: New

Availability: In Stock




This product will be delivered within 3 to 5 working days. Signature is required upon delivery. Orders placed after 3PM on weekdays, or on weekends may take an extra working day.

Image
Accepted Payment Methods on SureLookIT.com

🇮🇪 This product is shipped quickly from Ireland. Shop local with SureLookIT — Irish stock, Irish support.

Recent customer reviews from Trustpilot

SureLookIT Trustpilot Reviews

Support: Call us by phone (090) 661 7066    Chat on WhatsApp WhatsApp

We'd love it if you shared this page, tap below.


    As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way.

    We ensure customer peace of mind by utilizing DPD Ireland / AnPost for parcel delivery, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.

Description, delivery and Returns information    Description, Delivery & Returns information

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HP ProBook 4 G1Q AI. X126100 14 16GB/512 PC - UK English Localization (B39W5AT#ABU)

Overview

The HP ProBook 4 G1q Notebook Next Gen AI combines performance and versatility in a sleek 14-inch design. Featuring an IPS display for vibrant visuals, this notebook is suitable for both work and leisure. With multi-touch clickpad support and gesture functions, navigating through tasks becomes effortless. The high-speed SSD with NVM Express allows for quick data access, while the ENERGY STAR certification ensures energy efficiency. Stay connected with multiple IEEE 802.11 data link protocols for reliable wireless networking and USB Power Delivery for efficient charging.

Key Features

  • 14-inch IPS display for vibrant visuals
  • SSD with NVM Express for quick data access
  • Multi-touch clickpad with gesture function
  • ENERGY STAR certified for energy efficiency
  • Multiple wireless networking protocols for reliable connectivity

Product Features

Reliable Connectivity

The HP ProBook 4 supports various IEEE 802.11 protocols, ensuring stable and fast Internet connections for seamless online experiences.

Efficient Storage

Equipped with an SSD featuring NVM Express technology, this notebook provides speed and performance for data transfer and application loading.

Vibrant Display

The 14-inch IPS screen delivers high-quality visuals with wide viewing angles, making it suitable for both productivity and entertainment.

Intuitive Input

The multi-touch clickpad enhances usability with gesture functions, allowing easy navigation and control for improved user experience.

Eco-friendly Design

With ENERGY STAR certification, this notebook exemplifies a commitment to energy efficiency, reducing environmental impact during use.

Main Specification

  • Product Description: HP ProBook 4 G1q Notebook Next Gen AI - 14" - Qualcomm Snapdragon X - X1-26-100 - 16 GB RAM - 512 GB SSD - UK
  • Product Type: Notebook - 177-degree hinge design
  • Operating System: Windows 11 Pro - English
  • Processor: Qualcomm Snapdragon X X1-26-100 up to 2.976 GHz / 6 MB Cache
  • Neural Processor Unit (NPU): Qualcomm Hexagon - up to 45 TOPS
  • Memory: 16 GB LPDDR5X (soldered)
  • Storage: 512 GB SSD - NVMe
  • Display: 14" WLED 1920 x 1200 / WUXGA @ 60 Hz
  • Graphics: Qualcomm Adreno
  • Input Device: ClickPad
  • Keyboard: UK
  • Integrated Webcam: Yes
  • Microsoft Copilot: Yes
  • Copilot+ PC: Yes
  • Networking: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.4, Gigabit Ethernet
  • Battery: 3-cell
  • Features: Thermal sensor, hall sensor
  • Security: TPM 2.0 Security Chip, fingerprint reader
  • Colour: Pike silver
  • Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
  • Weight: 1.46 kg
  • Localisation: Language: English / Region: United Kingdom
  • Manufacturer Selling Program: HP Smart Buy
  • Environmental Standards: ENERGY STAR Qualified, EPEAT Gold, EPEAT Climate+

Extended Specification

Environmental Parameters

  • Min Operating Temperature: 0 °C
  • Max Operating Temperature: 35 °C
  • Humidity Range Operating: 10 - 90% (non-condensing)
  • Shock Tolerance (Operating): 40 g @ 2 ms half-sine
  • Shock Tolerance (Nonoperating): 240 g @ 2 ms half-sine
  • Vibration Tolerance (Operating): 1.043 g @ RMS (random)
  • Vibration Tolerance (Nonoperating): 3.5 g @ RMS (random)

Display

  • Type: 14" - IPS
  • LCD Backlight Technology: WLED backlight
  • Resolution: 1920 x 1200 (WUXGA)
  • V-Sync Rate: 60 Hz
  • Widescreen: Yes
  • Aspect Ratio: 16:10
  • Brightness: 300 cd/m²
  • Colour Gamut: 62.5% sRGB
  • Features: UWVA, 88.8% screen-to-body ratio, Low Power, anti-glare

Keyboard

  • Name: HP Standard Keyboard

Communications

  • Wireless: Wi-Fi 6E (802.11a/b/g/n/ac/ax), Bluetooth 5.4
  • Bluetooth Class: Class 1
  • Wireless Controller: Qualcomm FastConnect 6900 - M.2 2230
  • Network Interface: Gigabit Ethernet
  • Ethernet Controller: Realtek RTL8111HSH
  • Remote Management Protocol: SNMP 2
  • Features: 2x2 dual stream, Miracast, MU-MIMO, Wake-on-LAN (WOL)
  • Compliant Standards: IEEE 802.11d/e/h/i/k/r/v, Wi-Fi CERTIFIED

Sustainability

  • EPEAT Compliant: EPEAT Gold
  • EPEAT Climate+: Yes
  • ENERGY STAR Certified: Yes
  • Product Recycled Content: Ocean-bound plastics, post-consumer recycled plastic, recycled metal

Software

  • Included Software:
    • HP Wake on WLAN
    • Windows Hello
    • HP Sure Click
    • HP Sure Sense
    • HP BIOS Recovery
    • HP BIOSphere Gen6
    • HP Client Catalogue
    • HP Client Management Script Library
    • HP Cloud Recovery
    • HP Connect for Microsoft Endpoint Manager
    • HP Driver Packs
    • HP Image Assistant
    • HP Manageability Integration Kit
    • Poly Lens management software
    • Poly Camera Pro
    • Edge Customization
    • HP AI Companion
    • HP Hotkey Support
    • HP PC Hardware Diagnostics UEFI
    • HP PC Hardware Diagnostics Windows
    • HP Privacy Settings
    • myHP
    • HSA Fusion for Commercial

Dimensions & Weight

  • Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
  • Weight: 1.46 kg

Miscellaneous

  • Colour: Pike silver
  • Integrated Options: Thermal sensor, hall sensor
  • Security: TPM 2.0, fingerprint reader, BIOS Absolute Persistence, BIOS Update via Network, HP DriveLock, Automatic DriveLock, Secured-core PC enabled, MIL-STD-810H tested, HP Fast Charge
  • Theft Protection: Security lock slot (Kensington type, cable lock sold separately)
  • Included Accessories: HP 65W USB-C AC Adapter

Compliance Standards

  • CSA
  • UL 62368-1
  • FCC
  • ICES
  • CISPR
  • VCCI
  • CCC
  • SRRC
  • CEL
  • BSMI
  • NCC
  • KCC
  • KES
  • Ukraine NSoC
  • TEC
  • EAEU Compliance
  • Saudi Arabian Compliance
  • Low Blue Light certified (LBL)
  • RoHS
  • EMC
  • IEC 60601-1-2:2014
  • EN 60601-1-2:2015
  • Common Criteria EAL4+
  • FIPS 140-2 Level 2
  • Low halogen

Audio & Video

  • Graphics Processor: Qualcomm Adreno
  • Camera: Full HD with privacy shutter
  • Video Resolutions: 1080p
  • Audio: Dual stereo speakers, dual array microphone
  • Codec: Qualcomm WCD9385
  • Audio Output: Poly Studio

Battery

  • Technology: 3-cell lithium polymer
  • Capacity: 56.04 Wh

Processor / Chipset

  • CPU: Qualcomm Snapdragon X X1-26-100
  • Max Turbo Speed: 2.976 GHz
  • Number of Cores: 8-core
  • Cache: 6 MB (L3)
  • NPU: Qualcomm Hexagon - up to 45 TOPS

Input

  • Type: Keyboard, ClickPad
  • Keyboard Layout: UK
  • Features: Multi-touch clickpad, gesture function, precision touchpad, volume control, Copilot key, image sensor, glass surface compatible, spill-resistant, DuraKeys

Storage

  • Main Storage: 512 GB SSD PCIe - NVM Express (NVMe)

Memory

  • RAM: 16 GB (soldered)
  • Technology: LPDDR5X SDRAM
  • Speed: 4224 MHz
  • Rated Speed: 4267 MHz

AC Adapter

  • Input: AC 100-240 V (47 - 63 Hz)
  • Output: 65 Watt, 5 / 9 / 12 / 15 / 20 V, 8 A

Connections & Expansion

  • Interfaces:
    • 2 x USB4/DisplayPort 1.4 (Power Delivery)
    • USB 3.2 Gen 1 (with power off charging)
    • USB 3.2 Gen 1 (charging with power-on)
    • HDMI
    • LAN (RJ-45)
    • Headphone/microphone combo jack

SureLookIT.com

HP ProBook 4 G1Q AI. X126100 14 16GB/512 PC - UK English Localization (B39W5AT#ABU)

Overview

The HP ProBook 4 G1q Notebook Next Gen AI combines performance and versatility in a sleek 14-inch design. Featuring an IPS display for vibrant visuals, this notebook is suitable for both work and leisure. With multi-touch clickpad support and gesture functions, navigating through tasks becomes effortless. The high-speed SSD with NVM Express allows for quick data access, while the ENERGY STAR certification ensures energy efficiency. Stay connected with multiple IEEE 802.11 data link protocols for reliable wireless networking and USB Power Delivery for efficient charging.

Key Features

  • 14-inch IPS display for vibrant visuals
  • SSD with NVM Express for quick data access
  • Multi-touch clickpad with gesture function
  • ENERGY STAR certified for energy efficiency
  • Multiple wireless networking protocols for reliable connectivity

Product Features

Reliable Connectivity

The HP ProBook 4 supports various IEEE 802.11 protocols, ensuring stable and fast Internet connections for seamless online experiences.

Efficient Storage

Equipped with an SSD featuring NVM Express technology, this notebook provides speed and performance for data transfer and application loading.

Vibrant Display

The 14-inch IPS screen delivers high-quality visuals with wide viewing angles, making it suitable for both productivity and entertainment.

Intuitive Input

The multi-touch clickpad enhances usability with gesture functions, allowing easy navigation and control for improved user experience.

Eco-friendly Design

With ENERGY STAR certification, this notebook exemplifies a commitment to energy efficiency, reducing environmental impact during use.

Main Specification

  • Product Description: HP ProBook 4 G1q Notebook Next Gen AI - 14" - Qualcomm Snapdragon X - X1-26-100 - 16 GB RAM - 512 GB SSD - UK
  • Product Type: Notebook - 177-degree hinge design
  • Operating System: Windows 11 Pro - English
  • Processor: Qualcomm Snapdragon X X1-26-100 up to 2.976 GHz / 6 MB Cache
  • Neural Processor Unit (NPU): Qualcomm Hexagon - up to 45 TOPS
  • Memory: 16 GB LPDDR5X (soldered)
  • Storage: 512 GB SSD - NVMe
  • Display: 14" WLED 1920 x 1200 / WUXGA @ 60 Hz
  • Graphics: Qualcomm Adreno
  • Input Device: ClickPad
  • Keyboard: UK
  • Integrated Webcam: Yes
  • Microsoft Copilot: Yes
  • Copilot+ PC: Yes
  • Networking: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.4, Gigabit Ethernet
  • Battery: 3-cell
  • Features: Thermal sensor, hall sensor
  • Security: TPM 2.0 Security Chip, fingerprint reader
  • Colour: Pike silver
  • Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
  • Weight: 1.46 kg
  • Localisation: Language: English / Region: United Kingdom
  • Manufacturer Selling Program: HP Smart Buy
  • Environmental Standards: ENERGY STAR Qualified, EPEAT Gold, EPEAT Climate+

Extended Specification

Environmental Parameters

  • Min Operating Temperature: 0 °C
  • Max Operating Temperature: 35 °C
  • Humidity Range Operating: 10 - 90% (non-condensing)
  • Shock Tolerance (Operating): 40 g @ 2 ms half-sine
  • Shock Tolerance (Nonoperating): 240 g @ 2 ms half-sine
  • Vibration Tolerance (Operating): 1.043 g @ RMS (random)
  • Vibration Tolerance (Nonoperating): 3.5 g @ RMS (random)

Display

  • Type: 14" - IPS
  • LCD Backlight Technology: WLED backlight
  • Resolution: 1920 x 1200 (WUXGA)
  • V-Sync Rate: 60 Hz
  • Widescreen: Yes
  • Aspect Ratio: 16:10
  • Brightness: 300 cd/m²
  • Colour Gamut: 62.5% sRGB
  • Features: UWVA, 88.8% screen-to-body ratio, Low Power, anti-glare

Keyboard

  • Name: HP Standard Keyboard

Communications

  • Wireless: Wi-Fi 6E (802.11a/b/g/n/ac/ax), Bluetooth 5.4
  • Bluetooth Class: Class 1
  • Wireless Controller: Qualcomm FastConnect 6900 - M.2 2230
  • Network Interface: Gigabit Ethernet
  • Ethernet Controller: Realtek RTL8111HSH
  • Remote Management Protocol: SNMP 2
  • Features: 2x2 dual stream, Miracast, MU-MIMO, Wake-on-LAN (WOL)
  • Compliant Standards: IEEE 802.11d/e/h/i/k/r/v, Wi-Fi CERTIFIED

Sustainability

  • EPEAT Compliant: EPEAT Gold
  • EPEAT Climate+: Yes
  • ENERGY STAR Certified: Yes
  • Product Recycled Content: Ocean-bound plastics, post-consumer recycled plastic, recycled metal

Software

  • Included Software:
    • HP Wake on WLAN
    • Windows Hello
    • HP Sure Click
    • HP Sure Sense
    • HP BIOS Recovery
    • HP BIOSphere Gen6
    • HP Client Catalogue
    • HP Client Management Script Library
    • HP Cloud Recovery
    • HP Connect for Microsoft Endpoint Manager
    • HP Driver Packs
    • HP Image Assistant
    • HP Manageability Integration Kit
    • Poly Lens management software
    • Poly Camera Pro
    • Edge Customization
    • HP AI Companion
    • HP Hotkey Support
    • HP PC Hardware Diagnostics UEFI
    • HP PC Hardware Diagnostics Windows
    • HP Privacy Settings
    • myHP
    • HSA Fusion for Commercial

Dimensions & Weight

  • Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
  • Weight: 1.46 kg

Miscellaneous

  • Colour: Pike silver
  • Integrated Options: Thermal sensor, hall sensor
  • Security: TPM 2.0, fingerprint reader, BIOS Absolute Persistence, BIOS Update via Network, HP DriveLock, Automatic DriveLock, Secured-core PC enabled, MIL-STD-810H tested, HP Fast Charge
  • Theft Protection: Security lock slot (Kensington type, cable lock sold separately)
  • Included Accessories: HP 65W USB-C AC Adapter

Compliance Standards

  • CSA
  • UL 62368-1
  • FCC
  • ICES
  • CISPR
  • VCCI
  • CCC
  • SRRC
  • CEL
  • BSMI
  • NCC
  • KCC
  • KES
  • Ukraine NSoC
  • TEC
  • EAEU Compliance
  • Saudi Arabian Compliance
  • Low Blue Light certified (LBL)
  • RoHS
  • EMC
  • IEC 60601-1-2:2014
  • EN 60601-1-2:2015
  • Common Criteria EAL4+
  • FIPS 140-2 Level 2
  • Low halogen

Audio & Video

  • Graphics Processor: Qualcomm Adreno
  • Camera: Full HD with privacy shutter
  • Video Resolutions: 1080p
  • Audio: Dual stereo speakers, dual array microphone
  • Codec: Qualcomm WCD9385
  • Audio Output: Poly Studio

Battery

  • Technology: 3-cell lithium polymer
  • Capacity: 56.04 Wh

Processor / Chipset

  • CPU: Qualcomm Snapdragon X X1-26-100
  • Max Turbo Speed: 2.976 GHz
  • Number of Cores: 8-core
  • Cache: 6 MB (L3)
  • NPU: Qualcomm Hexagon - up to 45 TOPS

Input

  • Type: Keyboard, ClickPad
  • Keyboard Layout: UK
  • Features: Multi-touch clickpad, gesture function, precision touchpad, volume control, Copilot key, image sensor, glass surface compatible, spill-resistant, DuraKeys

Storage

  • Main Storage: 512 GB SSD PCIe - NVM Express (NVMe)

Memory

  • RAM: 16 GB (soldered)
  • Technology: LPDDR5X SDRAM
  • Speed: 4224 MHz
  • Rated Speed: 4267 MHz

AC Adapter

  • Input: AC 100-240 V (47 - 63 Hz)
  • Output: 65 Watt, 5 / 9 / 12 / 15 / 20 V, 8 A

Connections & Expansion

  • Interfaces:
    • 2 x USB4/DisplayPort 1.4 (Power Delivery)
    • USB 3.2 Gen 1 (with power off charging)
    • USB 3.2 Gen 1 (charging with power-on)
    • HDMI
    • LAN (RJ-45)
    • Headphone/microphone combo jack

SureLookIT.com

3 to 5 Working Days Delivery & Return Terms


Delivery Options:

If the product page shows "3 to 5 Working Days", the following delivery options apply:

SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)

DPD: €6.99 — 3 to 5 working days (Tracked, Insured)

Delivery working days are Monday to Friday (excluding bank/public holidays).

How to Return:

You must contact us to arrange collection. Do not send it yourself.

If returned by any other means, or without first contacting us to arrange collection, the return will be refused, the product sent back to you.

We are not responsible for lost/damaged parcels.

You must pay a delivery fee to have it sent back to you

Returns time frame:

14 days from delivery date (based on tracking).

Item must be unopened, sealed, and resaleable.

Must arrive back to us within 14 days.

Important:

Refunds issued only if all return conditions are met.

If opened or not resaleable, it will be returned to you and no refund given.

Warranty:

Manufacturer warranty period is specified on the product page.


Delivery Notes


Delivery delays outside our control may occasionally occur.

For full return details see: https://surelookit.com/pages/support

Security and privacy:

We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.

Call us by phone

Ireland: (090) 661 7066

Let us save you some time! Call us now (090) 661 7066

Talk to us on Whatsapp

Talk to us on Facebook Messenger

Or if you prefer, see the FAQ below

    We are an Irish VAT registered business based in Athlone, Westmeath. Orders are dispatched from our warehouse in Athlone, Westmeath via DPD / AnPost. A tracking number is provided.

    All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.

    Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.

    You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.

    Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.

    All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.

    If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.

    If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:

    Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.

    All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
    ---------
    Hi (Name),
    This is - SureLookIT.com! Thanks for your order.
    Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
    ---------

    If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.

    We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.

    Key Dispatch / Delivery Dates for 2024

    See link below for dates when we cannot deliver or dispatch

    Key dispatch delivery dates 2024

    We deliver throughout Ireland with DPD and AnPost. Tracking and Insured.

    Delivery information page to visit our Delivery information page for Next Working Day Delivery and Return Terms.

    Delivery information page to visit our Delivery information page for 3 to 5 Working Days Delivery and Return Terms.

    If you have not received your order within the time specified, please contact us at the contact details above.

    We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.

    Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day? You can contact us by phone if you have any queries regarding your order.

    Yes, please contact us by phone, email or WhatsApp.

    If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.

    Delivery information page to visit our Returns and Refund information page.

    Delivery information page to visit our Returns and Refund information page.

    We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.

    If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.

    If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.


    Orders valued at €100 or less:

    You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.

    If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.

    Higher Value Orders (€100 or more):

    Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.

    Not Covered in warranty

    1. Damage caused by the user.

    2. Damage to any ports and connectors caused by the user.

    3. Liquid damage.

    4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.

    5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.



    Covered in warranty

    Faults and issues not caused by the user.


    It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.

    Failure to read the terms and conditions will not exempt you from them.

    Support Hrs

    10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.

    Call us by phone

    Ireland:
    083 010 9277 or 083 468 7174

    SMS or WhatsApp number

    +353830109277 - 10am to 3pm - Monday to Friday.

    Email

    sales@surelookit.com - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.

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