Computer & phone accessories
#BuyIrish #ShopLocal
We'd love it if you shared this page, tap below.
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As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.
- We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.
- Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way
- We ensure customer peace of mind by utilizing DPD Ireland / AnPost for parcel delivery, tracking and insurance included for added security.
- In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.
- Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.
Lenovo ThinkBook 14 G4, Flip design, Intel Core Ultra 7, 155U, up to 4.8 GHz, Win 11 Pro, Intel Graphics, 16 GB RAM, 512 GB SSD, 14", Touchscreen
€1,229.99
IE VAT: Included
Dispatched from: Dublin, Ireland
MPN: 21MX0012UK
Manufacturer's Warranty: 1 Year
Condition: New
Availability: In Stock
This product will be delivered within 3 to 5 working days. Signature is required upon delivery. Orders placed after 3PM on weekdays, or on weekends may take an extra working day.
🇮🇪 This product is shipped quickly from Ireland. Shop local with SureLookIT — Irish stock, Irish support.
We'd love it if you shared this page, tap below.
-
As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.
-
We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.
-
Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way.
-
We ensure customer peace of mind by utilizing DPD Ireland / AnPost for parcel delivery, tracking and insurance included for added security.
-
In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.
-
Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.
Description, Delivery & Returns information
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Lenovo ThinkBook 14 G4 21MX
Flip Design - Intel Core Ultra 7 - 155U / up to 4.8 GHz - Windows 11 Pro - Intel Graphics - 16 GB RAM - 512 GB SSD NVMe - 14" IPS Touchscreen 1920 x 1200 - Wi-Fi 6E, Bluetooth - Dual Tone Luna Grey - UK Keyboard - 1 Year Lenovo Premier Support
The Lenovo ThinkBook 14 G4 redefines productivity and entertainment with its array of features designed for the modern professional. At its core, a 14-inch WUXGA IPS LED display with Dolby Vision and 100% sRGB color gamut offers visual clarity and color accuracy, making it ideal for creative work and media consumption. Sound quality is elevated with Dolby Atmos and Harman Kardon audio technology, providing an immersive audio experience for music, videos, and conferences.
Under the hood, the notebook is powered by an Intel Core Ultra 7 processor with 12 cores, ensuring smooth performance even under heavy workloads. The inclusion of Wi-Fi 6E and Bluetooth 5.3 offers high-speed wireless connectivity, facilitating seamless online collaboration and file transfers. Security is prioritized with features like Windows Hello, a hybrid FHD/IR camera with privacy shutter, and a discrete TPM 2.0 chip, safeguarding your data against unauthorized access.
Designed for versatility, its 360° flip design and touchscreen functionality adapt to your working style, whether you're presenting, typing, or browsing. With these features, the Lenovo ThinkBook 14 G4 stands out as a notebook that meets the demands of business professionals and creatives alike.
Key Features
- 14-inch WUXGA IPS LED display with Dolby Vision and 100% sRGB
- Dolby Atmos and Harman Kardon audio technology for superior sound
- Intel Core Ultra 7 processor with 12 cores for high performance
- Wi-Fi 6E and Bluetooth 5.3 for high-speed wireless connectivity
- 360° flip design and touchscreen for versatile use
Product Features
Enhanced Audio Experience
Equipped with Dolby Atmos and Harman Kardon audio technology, the Lenovo ThinkBook 14 G4 offers an immersive sound experience, complemented by smart noise-canceling dual array microphones for crystal-clear communications.
Vivid Visual Display
Featuring a 14-inch WUXGA IPS LED display with 100% sRGB color gamut, Dolby Vision, and Eyesafe technology, this notebook delivers stunning visuals with accurate colors and reduced eye strain, making it perfect for both work and entertainment.
Robust Security Features
With Windows Hello, a hybrid FHD/IR camera with privacy shutter, and a discrete Trusted Platform Module (TPM 2.0) security chip, the Lenovo ThinkBook 14 G4 ensures your data is protected with advanced security measures.
Powerful Performance
Powered by an Intel Core Ultra 7 processor with 12 cores and a max turbo speed of 4.8 GHz, alongside 16 GB of DDR5 RAM, this notebook is designed to handle demanding applications and multitask with ease.
Convenient Connectivity
Offers a range of interfaces including USB-C/Thunderbolt 4 with 4K support, HDMI, and Wi-Fi 6E, ensuring fast data transfer, easy peripheral connection, and reliable Internet connectivity.
Main Specification
- Product Description: Lenovo ThinkBook 14 G4 - AI Ready - 14" - Intel Core Ultra 7 - 155U - 16 GB RAM - 512 GB SSD - UK
- Product Type: Notebook - AI Ready - 2-in-1 - flip design
- Operating System: Windows 11 Pro - English
- Processor: Intel Core Ultra 7 (Series 1) - 155U / 1.7 GHz, up to 4.8 GHz / 12 MB Cache
- Memory: 16 GB DDR5 (1 x 16 GB)
- Storage: 512 GB SSD - NVMe
- Display: 14" touchscreen 1920 x 1200 / WUXGA
- Graphics: Intel Graphics
- Keyboard: UK
- Keyboard Backlight: Yes
- Integrated Webcam: Yes
- Networking: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.3
- Battery: Up to 19.9 hours
- Security: Discrete Trusted Platform Module (TPM 2.0) Security Chip
- Colour: Dual tone luna grey
- Dimensions (WxDxH): 31.3 cm x 22.4 cm x 1.85 cm
- Weight: 1.64 kg
- Localisation: Language: English / region: United Kingdom
- Manufacturer Selling Program: Lenovo TopSeller
- Environmental Standards: ENERGY STAR Qualified, EPEAT Gold
- Manufacturer Warranty: Base warranty - 1 year - pick-up and return; Extended warranty - 1 year - on-site - response time: next business day
- Bundled Services: 1 Year Lenovo Premier Support
Extended Specification
General
- Product Type: Notebook - AI Ready - flip design
- Operating System: Windows 11 Pro - English
Memory
- RAM: 16 GB (1 x 16 GB)
- Max RAM Supported: 32 GB
- Technology: DDR5 SDRAM
- Speed: 5600 MHz
- Rated Speed: 5600 MHz
- Form Factor: SO-DIMM 262-pin
- Slots Qty: 2
- Empty Slots: 1
Manufacturer Warranty
- Service & Support: Base warranty - 1 year - pick-up and return; Extended warranty - 1 year - on-site - response time: next business day
- Bundled Services: 1 Year Lenovo Premier Support
Storage
- Main Storage: 512 GB SSD M.2 2242 PCIe 4.0 x4 - NVM Express (NVMe)
Miscellaneous
- Colour: Dual tone luna grey
- Case Material: Aluminium (top), aluminium (bottom)
- Surface Finish: Anodising sandblasting
- Security: Discrete Trusted Platform Module (TPM 2.0) Security Chip
- Features: Administrator password, hard drive password, power-on password, RapidCharge, MIL-STD-810H tested, Modern Standby, self-healing BIOS, pen upgradable
- Theft/Intrusion Protection: Security lock slot (cable lock sold separately)
- Security Slot Type: Kensington nano security slot
- Included Accessories: USB-C power adapter
- Compliant Standards: RoHS, Energy-Related Products (ErP) Lot 6, Energy-Related Products (ErP) Lot 26, TUV Rheinland Low Blue Light (Hardware Solution), TCO Certified 9.0, Eyesafe Certified 2.0
Display
- Type: 14" - IPS
- Touchscreen: Yes (10-point multi-touch)
- Resolution: 1920 x 1200 (WUXGA)
- Widescreen: Yes
- Image Aspect Ratio: 16:9
- Image Brightness: 300 cd/m²
- Horizontal Viewing Angle: +89 / -89
- Vertical Viewing Angle: +89 / -89
- Colour Gamut: 100% sRGB
- Features: Glossy, Corning Gorilla glass, anti-fingerprint, Eyesafe technology, one glass metal mesh (OGM), Dolby Vision
Battery
- Technology: Lithium polymer
- Capacity: 60 Wh
- Run Time: Up to 19.9 hours
- Battery Run Time: Local video (1080p) playback time (150 nits): up to 19.9 hours
Communications
- Wireless: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.3
- Wireless Controller: M.2 Card
- Features: Dual stream (2x2)
Dimensions & Weight
- Dimensions (WxDxH): 31.3 cm x 22.4 cm x 1.85 cm
- Weight: 1.64 kg
Processor / Chipset
- CPU: Intel Core Ultra 7 (Series 1) 155U / 1.7 GHz
- Max Turbo Speed: 4.8 GHz
- Number of Cores: 12-core
- Cache: 12 MB
- Features: Integrated memory controller, Intel AI Boost NPU
Audio & Video
- Graphics Processor: Intel Graphics
- Max Monitors Supported: 3 external monitor(s)
- Camera: Yes - 1080p
- Camera Features: Privacy shutter, Windows Hello, fixed focus, hybrid FHD/IR camera
- Sound: Stereo speakers, dual array microphone
- Codec: Realtek ALC3287
- Compliant Standards: High Definition Audio, Dolby Atmos
- Audio Features: Output: Harman audio technology; Input: smart noise-cancelling
Input
- Type: Keyboard, touchpad
- Keyboard Backlight: Yes
- Keyboard Layout: UK
- Features: Spill-resistant, multi-touch touchpad, buttonless touchpad, precision touchpad
AC Adapter
- Input: AC 100-240 V (50/60 Hz)
- Output: 65 Watt
Connections & Expansion
- Slots: 2 x M.2 (PCI Express 4.0 x4) (1 free)
- Interfaces: USB 3.2 Gen 1; USB 3.2 Gen 1 (Always On); USB-C 3.2 Gen 2 (supports DisplayPort 1.4 Alt Mode) (Power Delivery 3.0); USB-C (supports Thunderbolt 4, DisplayPort 1.4 Alt Mode) (Power Delivery 3.0); HDMI (4K support); Headphone/microphone combo jack
- Memory Card Reader: Yes (microSD)
Sustainability Information
- TCO Certified: Yes
- EPEAT Compliant: EPEAT Gold
- ENERGY STAR Certified: Yes
SureLookIT.com
Lenovo ThinkBook 14 G4 21MX
Flip Design - Intel Core Ultra 7 - 155U / up to 4.8 GHz - Windows 11 Pro - Intel Graphics - 16 GB RAM - 512 GB SSD NVMe - 14" IPS Touchscreen 1920 x 1200 - Wi-Fi 6E, Bluetooth - Dual Tone Luna Grey - UK Keyboard - 1 Year Lenovo Premier Support
The Lenovo ThinkBook 14 G4 redefines productivity and entertainment with its array of features designed for the modern professional. At its core, a 14-inch WUXGA IPS LED display with Dolby Vision and 100% sRGB color gamut offers visual clarity and color accuracy, making it ideal for creative work and media consumption. Sound quality is elevated with Dolby Atmos and Harman Kardon audio technology, providing an immersive audio experience for music, videos, and conferences.
Under the hood, the notebook is powered by an Intel Core Ultra 7 processor with 12 cores, ensuring smooth performance even under heavy workloads. The inclusion of Wi-Fi 6E and Bluetooth 5.3 offers high-speed wireless connectivity, facilitating seamless online collaboration and file transfers. Security is prioritized with features like Windows Hello, a hybrid FHD/IR camera with privacy shutter, and a discrete TPM 2.0 chip, safeguarding your data against unauthorized access.
Designed for versatility, its 360° flip design and touchscreen functionality adapt to your working style, whether you're presenting, typing, or browsing. With these features, the Lenovo ThinkBook 14 G4 stands out as a notebook that meets the demands of business professionals and creatives alike.
Key Features
- 14-inch WUXGA IPS LED display with Dolby Vision and 100% sRGB
- Dolby Atmos and Harman Kardon audio technology for superior sound
- Intel Core Ultra 7 processor with 12 cores for high performance
- Wi-Fi 6E and Bluetooth 5.3 for high-speed wireless connectivity
- 360° flip design and touchscreen for versatile use
Product Features
Enhanced Audio Experience
Equipped with Dolby Atmos and Harman Kardon audio technology, the Lenovo ThinkBook 14 G4 offers an immersive sound experience, complemented by smart noise-canceling dual array microphones for crystal-clear communications.
Vivid Visual Display
Featuring a 14-inch WUXGA IPS LED display with 100% sRGB color gamut, Dolby Vision, and Eyesafe technology, this notebook delivers stunning visuals with accurate colors and reduced eye strain, making it perfect for both work and entertainment.
Robust Security Features
With Windows Hello, a hybrid FHD/IR camera with privacy shutter, and a discrete Trusted Platform Module (TPM 2.0) security chip, the Lenovo ThinkBook 14 G4 ensures your data is protected with advanced security measures.
Powerful Performance
Powered by an Intel Core Ultra 7 processor with 12 cores and a max turbo speed of 4.8 GHz, alongside 16 GB of DDR5 RAM, this notebook is designed to handle demanding applications and multitask with ease.
Convenient Connectivity
Offers a range of interfaces including USB-C/Thunderbolt 4 with 4K support, HDMI, and Wi-Fi 6E, ensuring fast data transfer, easy peripheral connection, and reliable Internet connectivity.
Main Specification
- Product Description: Lenovo ThinkBook 14 G4 - AI Ready - 14" - Intel Core Ultra 7 - 155U - 16 GB RAM - 512 GB SSD - UK
- Product Type: Notebook - AI Ready - 2-in-1 - flip design
- Operating System: Windows 11 Pro - English
- Processor: Intel Core Ultra 7 (Series 1) - 155U / 1.7 GHz, up to 4.8 GHz / 12 MB Cache
- Memory: 16 GB DDR5 (1 x 16 GB)
- Storage: 512 GB SSD - NVMe
- Display: 14" touchscreen 1920 x 1200 / WUXGA
- Graphics: Intel Graphics
- Keyboard: UK
- Keyboard Backlight: Yes
- Integrated Webcam: Yes
- Networking: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.3
- Battery: Up to 19.9 hours
- Security: Discrete Trusted Platform Module (TPM 2.0) Security Chip
- Colour: Dual tone luna grey
- Dimensions (WxDxH): 31.3 cm x 22.4 cm x 1.85 cm
- Weight: 1.64 kg
- Localisation: Language: English / region: United Kingdom
- Manufacturer Selling Program: Lenovo TopSeller
- Environmental Standards: ENERGY STAR Qualified, EPEAT Gold
- Manufacturer Warranty: Base warranty - 1 year - pick-up and return; Extended warranty - 1 year - on-site - response time: next business day
- Bundled Services: 1 Year Lenovo Premier Support
Extended Specification
General
- Product Type: Notebook - AI Ready - flip design
- Operating System: Windows 11 Pro - English
Memory
- RAM: 16 GB (1 x 16 GB)
- Max RAM Supported: 32 GB
- Technology: DDR5 SDRAM
- Speed: 5600 MHz
- Rated Speed: 5600 MHz
- Form Factor: SO-DIMM 262-pin
- Slots Qty: 2
- Empty Slots: 1
Manufacturer Warranty
- Service & Support: Base warranty - 1 year - pick-up and return; Extended warranty - 1 year - on-site - response time: next business day
- Bundled Services: 1 Year Lenovo Premier Support
Storage
- Main Storage: 512 GB SSD M.2 2242 PCIe 4.0 x4 - NVM Express (NVMe)
Miscellaneous
- Colour: Dual tone luna grey
- Case Material: Aluminium (top), aluminium (bottom)
- Surface Finish: Anodising sandblasting
- Security: Discrete Trusted Platform Module (TPM 2.0) Security Chip
- Features: Administrator password, hard drive password, power-on password, RapidCharge, MIL-STD-810H tested, Modern Standby, self-healing BIOS, pen upgradable
- Theft/Intrusion Protection: Security lock slot (cable lock sold separately)
- Security Slot Type: Kensington nano security slot
- Included Accessories: USB-C power adapter
- Compliant Standards: RoHS, Energy-Related Products (ErP) Lot 6, Energy-Related Products (ErP) Lot 26, TUV Rheinland Low Blue Light (Hardware Solution), TCO Certified 9.0, Eyesafe Certified 2.0
Display
- Type: 14" - IPS
- Touchscreen: Yes (10-point multi-touch)
- Resolution: 1920 x 1200 (WUXGA)
- Widescreen: Yes
- Image Aspect Ratio: 16:9
- Image Brightness: 300 cd/m²
- Horizontal Viewing Angle: +89 / -89
- Vertical Viewing Angle: +89 / -89
- Colour Gamut: 100% sRGB
- Features: Glossy, Corning Gorilla glass, anti-fingerprint, Eyesafe technology, one glass metal mesh (OGM), Dolby Vision
Battery
- Technology: Lithium polymer
- Capacity: 60 Wh
- Run Time: Up to 19.9 hours
- Battery Run Time: Local video (1080p) playback time (150 nits): up to 19.9 hours
Communications
- Wireless: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.3
- Wireless Controller: M.2 Card
- Features: Dual stream (2x2)
Dimensions & Weight
- Dimensions (WxDxH): 31.3 cm x 22.4 cm x 1.85 cm
- Weight: 1.64 kg
Processor / Chipset
- CPU: Intel Core Ultra 7 (Series 1) 155U / 1.7 GHz
- Max Turbo Speed: 4.8 GHz
- Number of Cores: 12-core
- Cache: 12 MB
- Features: Integrated memory controller, Intel AI Boost NPU
Audio & Video
- Graphics Processor: Intel Graphics
- Max Monitors Supported: 3 external monitor(s)
- Camera: Yes - 1080p
- Camera Features: Privacy shutter, Windows Hello, fixed focus, hybrid FHD/IR camera
- Sound: Stereo speakers, dual array microphone
- Codec: Realtek ALC3287
- Compliant Standards: High Definition Audio, Dolby Atmos
- Audio Features: Output: Harman audio technology; Input: smart noise-cancelling
Input
- Type: Keyboard, touchpad
- Keyboard Backlight: Yes
- Keyboard Layout: UK
- Features: Spill-resistant, multi-touch touchpad, buttonless touchpad, precision touchpad
AC Adapter
- Input: AC 100-240 V (50/60 Hz)
- Output: 65 Watt
Connections & Expansion
- Slots: 2 x M.2 (PCI Express 4.0 x4) (1 free)
- Interfaces: USB 3.2 Gen 1; USB 3.2 Gen 1 (Always On); USB-C 3.2 Gen 2 (supports DisplayPort 1.4 Alt Mode) (Power Delivery 3.0); USB-C (supports Thunderbolt 4, DisplayPort 1.4 Alt Mode) (Power Delivery 3.0); HDMI (4K support); Headphone/microphone combo jack
- Memory Card Reader: Yes (microSD)
Sustainability Information
- TCO Certified: Yes
- EPEAT Compliant: EPEAT Gold
- ENERGY STAR Certified: Yes
SureLookIT.com
3 to 5 Working Days Delivery & Return Terms
Delivery Options:
If the product page shows "3 to 5 Working Days", the following delivery options apply:
SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)
DPD: €6.99 — 3 to 5 working days (Tracked, Insured)
Delivery working days are Monday to Friday (excluding bank/public holidays).
How to Return:
You must contact us to arrange collection. Do not send it yourself.
If returned by any other means, or without first contacting us to arrange collection, the return will be refused, the product sent back to you.
We are not responsible for lost/damaged parcels.
You must pay a delivery fee to have it sent back to you
Returns time frame:
14 days from delivery date (based on tracking).
Item must be unopened, sealed, and resaleable.
Must arrive back to us within 14 days.
Important:
Refunds issued only if all return conditions are met.
If opened or not resaleable, it will be returned to you and no refund given.
Warranty:
Manufacturer warranty period is specified on the product page.
Delivery Notes
Delivery delays outside our control may occasionally occur.
For full return details see: https://surelookit.com/pages/support
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below
We are an Irish VAT registered business based in Athlone, Westmeath. Orders are dispatched from our warehouse in Athlone, Westmeath via DPD / AnPost. A tracking number is provided.All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
---------
Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
---------
If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
-
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key dispatch delivery dates 2024
We deliver throughout Ireland with DPD and AnPost. Tracking and Insured.
to visit our Delivery information page for Next Working Day Delivery and Return Terms. to visit our Delivery information page for 3 to 5 Working Days Delivery and Return Terms.
-
If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
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Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
-
Yes, please contact us by phone, email or WhatsApp.
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If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
to visit our Returns and Refund information page.
to visit our Returns and Refund information page.
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We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
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If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
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Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
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Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
sales@surelookit.com - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.
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