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HP ProBook 4 G1Q AI. X126100 14 16GB/512 PC - UK English Localization (B39W5AT#ABU)
Overview
The HP ProBook 4 G1q Notebook Next Gen AI combines performance and versatility in a sleek 14-inch design. Featuring an IPS display for vibrant visuals, this notebook is suitable for both work and leisure. With multi-touch clickpad support and gesture functions, navigating through tasks becomes effortless. The high-speed SSD with NVM Express allows for quick data access, while the ENERGY STAR certification ensures energy efficiency. Stay connected with multiple IEEE 802.11 data link protocols for reliable wireless networking and USB Power Delivery for efficient charging.
Key Features
- 14-inch IPS display for vibrant visuals
- SSD with NVM Express for quick data access
- Multi-touch clickpad with gesture function
- ENERGY STAR certified for energy efficiency
- Multiple wireless networking protocols for reliable connectivity
Product Features
Reliable Connectivity
The HP ProBook 4 supports various IEEE 802.11 protocols, ensuring stable and fast Internet connections for seamless online experiences.
Efficient Storage
Equipped with an SSD featuring NVM Express technology, this notebook provides speed and performance for data transfer and application loading.
Vibrant Display
The 14-inch IPS screen delivers high-quality visuals with wide viewing angles, making it suitable for both productivity and entertainment.
Intuitive Input
The multi-touch clickpad enhances usability with gesture functions, allowing easy navigation and control for improved user experience.
Eco-friendly Design
With ENERGY STAR certification, this notebook exemplifies a commitment to energy efficiency, reducing environmental impact during use.
Main Specification
- Product Description: HP ProBook 4 G1q Notebook Next Gen AI - 14" - Qualcomm Snapdragon X - X1-26-100 - 16 GB RAM - 512 GB SSD - UK
- Product Type: Notebook - 177-degree hinge design
- Operating System: Windows 11 Pro - English
- Processor: Qualcomm Snapdragon X X1-26-100 up to 2.976 GHz / 6 MB Cache
- Neural Processor Unit (NPU): Qualcomm Hexagon - up to 45 TOPS
- Memory: 16 GB LPDDR5X (soldered)
- Storage: 512 GB SSD - NVMe
- Display: 14" WLED 1920 x 1200 / WUXGA @ 60 Hz
- Graphics: Qualcomm Adreno
- Input Device: ClickPad
- Keyboard: UK
- Integrated Webcam: Yes
- Microsoft Copilot: Yes
- Copilot+ PC: Yes
- Networking: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.4, Gigabit Ethernet
- Battery: 3-cell
- Features: Thermal sensor, hall sensor
- Security: TPM 2.0 Security Chip, fingerprint reader
- Colour: Pike silver
- Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
- Weight: 1.46 kg
- Localisation: Language: English / Region: United Kingdom
- Manufacturer Selling Program: HP Smart Buy
- Environmental Standards: ENERGY STAR Qualified, EPEAT Gold, EPEAT Climate+
Extended Specification
Environmental Parameters
- Min Operating Temperature: 0 °C
- Max Operating Temperature: 35 °C
- Humidity Range Operating: 10 - 90% (non-condensing)
- Shock Tolerance (Operating): 40 g @ 2 ms half-sine
- Shock Tolerance (Nonoperating): 240 g @ 2 ms half-sine
- Vibration Tolerance (Operating): 1.043 g @ RMS (random)
- Vibration Tolerance (Nonoperating): 3.5 g @ RMS (random)
Display
- Type: 14" - IPS
- LCD Backlight Technology: WLED backlight
- Resolution: 1920 x 1200 (WUXGA)
- V-Sync Rate: 60 Hz
- Widescreen: Yes
- Aspect Ratio: 16:10
- Brightness: 300 cd/m²
- Colour Gamut: 62.5% sRGB
- Features: UWVA, 88.8% screen-to-body ratio, Low Power, anti-glare
Keyboard
- Name: HP Standard Keyboard
Communications
- Wireless: Wi-Fi 6E (802.11a/b/g/n/ac/ax), Bluetooth 5.4
- Bluetooth Class: Class 1
- Wireless Controller: Qualcomm FastConnect 6900 - M.2 2230
- Network Interface: Gigabit Ethernet
- Ethernet Controller: Realtek RTL8111HSH
- Remote Management Protocol: SNMP 2
- Features: 2x2 dual stream, Miracast, MU-MIMO, Wake-on-LAN (WOL)
- Compliant Standards: IEEE 802.11d/e/h/i/k/r/v, Wi-Fi CERTIFIED
Sustainability
- EPEAT Compliant: EPEAT Gold
- EPEAT Climate+: Yes
- ENERGY STAR Certified: Yes
- Product Recycled Content: Ocean-bound plastics, post-consumer recycled plastic, recycled metal
Software
- Included Software:
- HP Wake on WLAN
- Windows Hello
- HP Sure Click
- HP Sure Sense
- HP BIOS Recovery
- HP BIOSphere Gen6
- HP Client Catalogue
- HP Client Management Script Library
- HP Cloud Recovery
- HP Connect for Microsoft Endpoint Manager
- HP Driver Packs
- HP Image Assistant
- HP Manageability Integration Kit
- Poly Lens management software
- Poly Camera Pro
- Edge Customization
- HP AI Companion
- HP Hotkey Support
- HP PC Hardware Diagnostics UEFI
- HP PC Hardware Diagnostics Windows
- HP Privacy Settings
- myHP
- HSA Fusion for Commercial
Dimensions & Weight
- Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
- Weight: 1.46 kg
Miscellaneous
- Colour: Pike silver
- Integrated Options: Thermal sensor, hall sensor
- Security: TPM 2.0, fingerprint reader, BIOS Absolute Persistence, BIOS Update via Network, HP DriveLock, Automatic DriveLock, Secured-core PC enabled, MIL-STD-810H tested, HP Fast Charge
- Theft Protection: Security lock slot (Kensington type, cable lock sold separately)
- Included Accessories: HP 65W USB-C AC Adapter
Compliance Standards
- CSA
- UL 62368-1
- FCC
- ICES
- CISPR
- VCCI
- CCC
- SRRC
- CEL
- BSMI
- NCC
- KCC
- KES
- Ukraine NSoC
- TEC
- EAEU Compliance
- Saudi Arabian Compliance
- Low Blue Light certified (LBL)
- RoHS
- EMC
- IEC 60601-1-2:2014
- EN 60601-1-2:2015
- Common Criteria EAL4+
- FIPS 140-2 Level 2
- Low halogen
Audio & Video
- Graphics Processor: Qualcomm Adreno
- Camera: Full HD with privacy shutter
- Video Resolutions: 1080p
- Audio: Dual stereo speakers, dual array microphone
- Codec: Qualcomm WCD9385
- Audio Output: Poly Studio
Battery
- Technology: 3-cell lithium polymer
- Capacity: 56.04 Wh
Processor / Chipset
- CPU: Qualcomm Snapdragon X X1-26-100
- Max Turbo Speed: 2.976 GHz
- Number of Cores: 8-core
- Cache: 6 MB (L3)
- NPU: Qualcomm Hexagon - up to 45 TOPS
Input
- Type: Keyboard, ClickPad
- Keyboard Layout: UK
- Features: Multi-touch clickpad, gesture function, precision touchpad, volume control, Copilot key, image sensor, glass surface compatible, spill-resistant, DuraKeys
Storage
- Main Storage: 512 GB SSD PCIe - NVM Express (NVMe)
Memory
- RAM: 16 GB (soldered)
- Technology: LPDDR5X SDRAM
- Speed: 4224 MHz
- Rated Speed: 4267 MHz
AC Adapter
- Input: AC 100-240 V (47 - 63 Hz)
- Output: 65 Watt, 5 / 9 / 12 / 15 / 20 V, 8 A
Connections & Expansion
- Interfaces:
- 2 x USB4/DisplayPort 1.4 (Power Delivery)
- USB 3.2 Gen 1 (with power off charging)
- USB 3.2 Gen 1 (charging with power-on)
- HDMI
- LAN (RJ-45)
- Headphone/microphone combo jack
SureLookIT.com
HP ProBook 4 G1Q AI. X126100 14 16GB/512 PC - UK English Localization (B39W5AT#ABU)
Overview
The HP ProBook 4 G1q Notebook Next Gen AI combines performance and versatility in a sleek 14-inch design. Featuring an IPS display for vibrant visuals, this notebook is suitable for both work and leisure. With multi-touch clickpad support and gesture functions, navigating through tasks becomes effortless. The high-speed SSD with NVM Express allows for quick data access, while the ENERGY STAR certification ensures energy efficiency. Stay connected with multiple IEEE 802.11 data link protocols for reliable wireless networking and USB Power Delivery for efficient charging.
Key Features
- 14-inch IPS display for vibrant visuals
- SSD with NVM Express for quick data access
- Multi-touch clickpad with gesture function
- ENERGY STAR certified for energy efficiency
- Multiple wireless networking protocols for reliable connectivity
Product Features
Reliable Connectivity
The HP ProBook 4 supports various IEEE 802.11 protocols, ensuring stable and fast Internet connections for seamless online experiences.
Efficient Storage
Equipped with an SSD featuring NVM Express technology, this notebook provides speed and performance for data transfer and application loading.
Vibrant Display
The 14-inch IPS screen delivers high-quality visuals with wide viewing angles, making it suitable for both productivity and entertainment.
Intuitive Input
The multi-touch clickpad enhances usability with gesture functions, allowing easy navigation and control for improved user experience.
Eco-friendly Design
With ENERGY STAR certification, this notebook exemplifies a commitment to energy efficiency, reducing environmental impact during use.
Main Specification
- Product Description: HP ProBook 4 G1q Notebook Next Gen AI - 14" - Qualcomm Snapdragon X - X1-26-100 - 16 GB RAM - 512 GB SSD - UK
- Product Type: Notebook - 177-degree hinge design
- Operating System: Windows 11 Pro - English
- Processor: Qualcomm Snapdragon X X1-26-100 up to 2.976 GHz / 6 MB Cache
- Neural Processor Unit (NPU): Qualcomm Hexagon - up to 45 TOPS
- Memory: 16 GB LPDDR5X (soldered)
- Storage: 512 GB SSD - NVMe
- Display: 14" WLED 1920 x 1200 / WUXGA @ 60 Hz
- Graphics: Qualcomm Adreno
- Input Device: ClickPad
- Keyboard: UK
- Integrated Webcam: Yes
- Microsoft Copilot: Yes
- Copilot+ PC: Yes
- Networking: 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth 5.4, Gigabit Ethernet
- Battery: 3-cell
- Features: Thermal sensor, hall sensor
- Security: TPM 2.0 Security Chip, fingerprint reader
- Colour: Pike silver
- Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
- Weight: 1.46 kg
- Localisation: Language: English / Region: United Kingdom
- Manufacturer Selling Program: HP Smart Buy
- Environmental Standards: ENERGY STAR Qualified, EPEAT Gold, EPEAT Climate+
Extended Specification
Environmental Parameters
- Min Operating Temperature: 0 °C
- Max Operating Temperature: 35 °C
- Humidity Range Operating: 10 - 90% (non-condensing)
- Shock Tolerance (Operating): 40 g @ 2 ms half-sine
- Shock Tolerance (Nonoperating): 240 g @ 2 ms half-sine
- Vibration Tolerance (Operating): 1.043 g @ RMS (random)
- Vibration Tolerance (Nonoperating): 3.5 g @ RMS (random)
Display
- Type: 14" - IPS
- LCD Backlight Technology: WLED backlight
- Resolution: 1920 x 1200 (WUXGA)
- V-Sync Rate: 60 Hz
- Widescreen: Yes
- Aspect Ratio: 16:10
- Brightness: 300 cd/m²
- Colour Gamut: 62.5% sRGB
- Features: UWVA, 88.8% screen-to-body ratio, Low Power, anti-glare
Keyboard
- Name: HP Standard Keyboard
Communications
- Wireless: Wi-Fi 6E (802.11a/b/g/n/ac/ax), Bluetooth 5.4
- Bluetooth Class: Class 1
- Wireless Controller: Qualcomm FastConnect 6900 - M.2 2230
- Network Interface: Gigabit Ethernet
- Ethernet Controller: Realtek RTL8111HSH
- Remote Management Protocol: SNMP 2
- Features: 2x2 dual stream, Miracast, MU-MIMO, Wake-on-LAN (WOL)
- Compliant Standards: IEEE 802.11d/e/h/i/k/r/v, Wi-Fi CERTIFIED
Sustainability
- EPEAT Compliant: EPEAT Gold
- EPEAT Climate+: Yes
- ENERGY STAR Certified: Yes
- Product Recycled Content: Ocean-bound plastics, post-consumer recycled plastic, recycled metal
Software
- Included Software:
- HP Wake on WLAN
- Windows Hello
- HP Sure Click
- HP Sure Sense
- HP BIOS Recovery
- HP BIOSphere Gen6
- HP Client Catalogue
- HP Client Management Script Library
- HP Cloud Recovery
- HP Connect for Microsoft Endpoint Manager
- HP Driver Packs
- HP Image Assistant
- HP Manageability Integration Kit
- Poly Lens management software
- Poly Camera Pro
- Edge Customization
- HP AI Companion
- HP Hotkey Support
- HP PC Hardware Diagnostics UEFI
- HP PC Hardware Diagnostics Windows
- HP Privacy Settings
- myHP
- HSA Fusion for Commercial
Dimensions & Weight
- Dimensions: 31.86 cm x 22.43 cm x 1.7 cm
- Weight: 1.46 kg
Miscellaneous
- Colour: Pike silver
- Integrated Options: Thermal sensor, hall sensor
- Security: TPM 2.0, fingerprint reader, BIOS Absolute Persistence, BIOS Update via Network, HP DriveLock, Automatic DriveLock, Secured-core PC enabled, MIL-STD-810H tested, HP Fast Charge
- Theft Protection: Security lock slot (Kensington type, cable lock sold separately)
- Included Accessories: HP 65W USB-C AC Adapter
Compliance Standards
- CSA
- UL 62368-1
- FCC
- ICES
- CISPR
- VCCI
- CCC
- SRRC
- CEL
- BSMI
- NCC
- KCC
- KES
- Ukraine NSoC
- TEC
- EAEU Compliance
- Saudi Arabian Compliance
- Low Blue Light certified (LBL)
- RoHS
- EMC
- IEC 60601-1-2:2014
- EN 60601-1-2:2015
- Common Criteria EAL4+
- FIPS 140-2 Level 2
- Low halogen
Audio & Video
- Graphics Processor: Qualcomm Adreno
- Camera: Full HD with privacy shutter
- Video Resolutions: 1080p
- Audio: Dual stereo speakers, dual array microphone
- Codec: Qualcomm WCD9385
- Audio Output: Poly Studio
Battery
- Technology: 3-cell lithium polymer
- Capacity: 56.04 Wh
Processor / Chipset
- CPU: Qualcomm Snapdragon X X1-26-100
- Max Turbo Speed: 2.976 GHz
- Number of Cores: 8-core
- Cache: 6 MB (L3)
- NPU: Qualcomm Hexagon - up to 45 TOPS
Input
- Type: Keyboard, ClickPad
- Keyboard Layout: UK
- Features: Multi-touch clickpad, gesture function, precision touchpad, volume control, Copilot key, image sensor, glass surface compatible, spill-resistant, DuraKeys
Storage
- Main Storage: 512 GB SSD PCIe - NVM Express (NVMe)
Memory
- RAM: 16 GB (soldered)
- Technology: LPDDR5X SDRAM
- Speed: 4224 MHz
- Rated Speed: 4267 MHz
AC Adapter
- Input: AC 100-240 V (47 - 63 Hz)
- Output: 65 Watt, 5 / 9 / 12 / 15 / 20 V, 8 A
Connections & Expansion
- Interfaces:
- 2 x USB4/DisplayPort 1.4 (Power Delivery)
- USB 3.2 Gen 1 (with power off charging)
- USB 3.2 Gen 1 (charging with power-on)
- HDMI
- LAN (RJ-45)
- Headphone/microphone combo jack
SureLookIT.com
Returns - Need to return an item?
Post the item back to our warehouse in Athlone, Westmeath. We recommend An Post. Full return address is on your packing slip.
We deliver throughout Republic of Ireland with DPD or AnPost
If product page noted above add to cart button, "3 to 5 Working Days"
Republic of Ireland (DPD or AnPost Tracked and Insured)
Delivered By AnPost €5.99 - 3 to 5 Working days - Tracked & Insured.
Delivered By DPD €6.99 - 3 to 5 Working days - Tracked & Insured.
Delivery working days: are defined as Monday to Friday.
Returns: You have 14 days (from the date of delivery on DPD or AnPost tracking website) to return this type of product. Must be unopened, sealed, in resaleable condition and must reach us within the 14 day window.
Warranty: Two year warranty. Unless stated otherwise in the product description.
For detailed information on your 14 day Right to Withdrawal and our return policy, See our FAQ here https://surelookit.com/pages/support
DPD delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
DPD’s innovative Predict™ SMS and email notifications.
GPS location for your delivered parcel.
DPD Parcel insurance.
Picture Proof of Delivery.
Read more details at the end of this page in the "Features included with your DPD delivery" section.
AnPost delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
AnPost SMS and email notifications.
AnPost Parcel insurance.
Read more details at the end of this page in the "Features included with your AnPost delivery" section.
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key Dispatch / Delivery Dates for 2024
DPD / AnPost tracking number: may take 24 hours(after dispatch) to register on their systems.
DPD / AnPost delays outside of our control cannot be avoided.
Features included with your DPD delivery:
Fully trackable, delivery:
The DPD courier service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. DPD have an extensive network of 34 depots in Ireland meaning there’s always a DPD depot close by. DPD give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. DPD’s innovative communications solutions offer interactive SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD prior to delivery.
DPD’s innovative Predict™ service:
DPD tell you when your parcel will arrive. We provide DPD with your mobile number and/or email address. On the morning of delivery, DPD send you an SMS and/or email specifying the 1-hour window in which to expect delivery. You can look forward to receiving your parcel within the given time frame or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
GPS location for your delivered parcel:
On delivery, contactless proof of delivery is captured for each parcel. GPS coordinates for each delivery are recorded against the delivery location.
DPD Parcel insurance:
Your parcel is safe with DPD. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Picture Proof of Delivery:
DPD provide an image to you and us, that drivers capture of each successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.
DPD Collection point terms (Ireland): If after dispatch to the address provided at checkout, you choose to change the delivery address with DPD directly to a DPD Collection point, you are required to collect that parcel within 5 workings days. DPD are very strict on this policy, if you then do not collect the parcel within 5 working days, the parcel will be automatically returned to us. If this is the case, your order will be refunded but the delivery fee of €5.99 + a return to us delivery fee of €5.99, a total of €11.98 will be deducted from your refund.
Features included with your AnPost delivery:
Fully trackable, delivery:
The AnPost postal service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. AnPost have an extensive network in Ireland. AnPost give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. AnPost’s innovative communications solutions offer SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from AnPost prior to delivery.
AnPost’s Notification service:
AnPost tell you when your parcel will arrive. We provide AnPost with your mobile number and/or email address. On the day before delivery, AnPost send you an SMS and/or email specifying when to expect delivery. You can look forward to receiving your parcel next working day or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
AnPost Parcel insurance:
Your parcel is safe with AnPost. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Proof of Delivery:
AnPost provide proof of delivery for every successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below

All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
---------
Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
---------
If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
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Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key dispatch delivery dates 2024



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If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
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Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
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We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
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If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
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Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
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Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
sales@surelookit.com - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.