We'd love it if you shared this page, tap below.


    As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way

    We ensure customer peace of mind by utilizing DPD Ireland / AnPost for parcel delivery, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.

SureLookIT Trustpilot Widget

ASUS ROG Strix G18, Intel Core Ultra 9, RTX 5070, 32 GB RAM, 1 TB SSD, 18" 240Hz, Win 11 Home

€2,789.99

IE VAT: Included
Dispatched from: Dublin, Ireland
EAN/Barcode: 4711387969175
MPN: G815LP-S9005W
Condition: New

Availability: In Stock




This product will be delivered within 3 to 5 working days. Signature is required upon delivery. Orders placed after 3PM on weekdays, or on weekends may take an extra working day.

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Accepted Payment Methods on SureLookIT.com

🇮🇪 This product is shipped quickly from Ireland. Shop local with SureLookIT — Irish stock, Irish support.

Recent customer reviews from Trustpilot

SureLookIT Trustpilot Reviews

Support: Call us by phone (090) 661 7066    Chat on WhatsApp WhatsApp

We'd love it if you shared this page, tap below.


    As a proud online Irish business, we deeply value each and every order we receive. We understand that in a market dominated by large non-Irish companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone or WhatsApp. Your questions and feedback matter to us, and we're here to assist you every step of the way.

    We ensure customer peace of mind by utilizing DPD Ireland / AnPost for parcel delivery, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, just send it back to us, and we'll promptly issue a refund. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our Irish business ethos.

Description, delivery and Returns information    Description, Delivery & Returns information

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ASUS ROG Strix G18 G815LP-S9005W (G815LP-S9005W)

Product Overview

ASUS ROG Strix G18 G815LP-S9005W - Intel Core Ultra 9 - 275HX / up to 5.4 GHz - Win 11 Home - GeForce RTX 5070 - 32 GB RAM - 1 TB SSD NVMe - 18" 2560 x 1600 (WQXGA) @ 240 Hz - 2.5 Gigabit Ethernet - Wi-Fi 7, Bluetooth - eclipse grey

The ASUS ROG Strix G18 features an 18-inch display with a native resolution of 2560 x 1600, paired with a V-Sync rate of up to 240 Hz for smooth visuals. Enhanced with Dolby Vision and HDR support, it provides vibrant colors and exceptional visual clarity for gaming and multimedia. The 500 cd/m² brightness and Pantone Validation ensure that images are crisp and lifelike, making every gaming experience immersive.

Performance is powered by an Intel Core Ultra 9 processor, featuring 24 cores that can reach a maximum turbo speed of 5.4 GHz. Coupled with 32 GB of DDR5 RAM and an NVIDIA GeForce RTX 5070 graphics card, this device can handle demanding applications and games with ease. The advanced vapor chamber cooling system and Tri-Fan Technology keep the system cool and efficient, even under heavy loads, while fast charging capabilities ensure quick power-ups.

The audio experience is enhanced with Dolby Atmos and smart amplification technology alongside AI noise cancelling for clear communications. With a built-in IR camera that supports Windows Hello, security and convenience are prioritized. The ASUS Aura Sync technology allows for customizable RGB lighting, adding a personal touch to the gaming setup.

Key Features

  • 18-inch WQXGA display with 240 Hz refresh rate for smooth visuals
  • Intel Core Ultra 9 processor with 24 cores for high performance
  • NVIDIA GeForce RTX 5070 graphics card for immersive gaming
  • Advanced cooling system with vapor chamber technology
  • Dolby Atmos audio and AI noise cancelling for enhanced sound quality

Product Features

Display Quality

The 18-inch display features a native resolution of 2560 x 1600 with a V-Sync rate of 240 Hz, delivering stunning visuals and smooth performance ideal for gaming and entertainment.

Processing Power

Powered by an Intel Core Ultra 9 processor, this notebook features 24 cores and a maximum turbo speed of 5.4 GHz, ensuring efficient multitasking and performance for demanding applications.

Cooling Technology

The innovative vapor chamber cooling system paired with Tri-Fan Technology ensures optimal thermal performance, allowing for sustained performance during intensive gaming sessions.

Audio Experience

With Dolby Atmos support and smart amplification technology, the audio output is further enhanced by AI noise cancelling, delivering clear and immersive sound for a richer audio experience.

Connectivity Options

Equipped with multiple USB ports and HDMI interfaces, along with dual-band Wi-Fi 7, this notebook provides versatile connectivity for all peripherals and fast Internet access.

Main Specification

  • Product Description: ASUS ROG Strix G18 G815LP-S9005W - 18" - Intel Core Ultra 9 - 275HX - 32 GB RAM - 1 TB SSD
  • Product Type: Notebook
  • Operating System: Win 11 Home
  • Processor: Intel Core Ultra 9 (Series 2) - 275HX / 2.7 GHz, up to 5.4 GHz
  • Neural Processor Unit (NPU): Intel AI Boost - up to 13 TOPS
  • Memory: 32 GB DDR5 (2 x 16 GB)
  • Storage: 1 TB SSD - NVMe
  • Display: 18" 2560 x 1600 / WQXGA @ 240 Hz
  • Graphics: NVIDIA GeForce RTX 5070 / Intel Graphics - up to 8 TOPS
  • Video Memory: 8 GB GDDR7 SDRAM
  • Gaming: Yes
  • Keyboard Backlight: Yes (RGB)
  • Numeric Keypad: Yes
  • Integrated Webcam: Yes
  • Microsoft Copilot: Yes
  • Networking: 802.11a/b/g/n/ac/ax/be, Bluetooth 5.4, 2.5 Gigabit Ethernet
  • Battery: 4-cell
  • Security: Firmware Trusted Platform Module (TPM) Security Chip
  • Colour: Eclipse grey
  • Dimensions (WxDxH): 39.9 cm x 29.8 cm x 3.2 cm
  • Weight: 3.2 kg

Extended Specification

General

  • Product Type: Notebook
  • Operating System: Windows 11 Home

Memory

  • RAM: 32 GB (2 x 16 GB)
  • Max RAM Supported: 64 GB
  • Technology: DDR5 SDRAM
  • Speed: 2800 MHz
  • Rated Speed: 2800 MHz
  • Form Factor: SO-DIMM 262-pin
  • Slots Qty: 2
  • Empty Slots: 0

Storage

  • Main Storage: 1 TB SSD M.2 PCIe 4.0 - NVM Express (NVMe)

Miscellaneous

  • Colour: Eclipse grey
  • Security: Firmware Trusted Platform Module (TPM) Security Chip
  • Features: Integrated dust filters, fast charging, ASUS Aura Sync technology, vapor chamber cooling system, Aura Sync light bar, BIOS protection, ROG Intelligent Cooling, ROG Nebula Display, Thermal Grizzly Conductonaut Extreme, Tri-Fan Technology, 2nd gen Arc Flow Fans, liquid metal cooling, ASUS Q-Latch system
  • Included Accessories: Power adapter
  • Compliant Standards: TUV Rheinland Low Blue Light Certification

Software

  • Microsoft Copilot: Yes

Display

  • Type: 18"
  • Resolution: 2560 x 1600 (WQXGA)
  • V-Sync Rate at Max Res.: 240 Hz
  • Widescreen: Yes
  • Image Aspect Ratio: 16:10
  • Colour Gamut: 100% DCI-P3
  • Features: Anti-glare, IPS-level, Dolby Vision, HDR (high dynamic range), NVIDIA G-SYNC compatible, Pantone Validated, Ambient Contrast Ratio (ACR), 3 ms response rate

Battery

  • Technology: 4-cell Lithium Ion
  • Capacity: 90 Wh

Communications

  • Wireless: 802.11a/b/g/n/ac/ax/be, Bluetooth 5.4
  • Network Interface: 2.5 Gigabit Ethernet
  • Features: Dual stream (2x2)

Dimensions & Weight

  • Dimensions (WxDxH): 39.9 cm x 29.8 cm x 3.2 cm
  • Weight: 3.2 kg

Processor / Chipset

  • CPU: Intel Core Ultra 9 (Series 2) 275HX / 2.7 GHz
  • Max Turbo Speed: 5.4 GHz
  • Number of Cores: 24-core
  • Performance Cores: 8
  • Efficient Cores: 16
  • Features: Intel Smart Cache, Intel Deep Learning Boost (DL Boost)

Audio & Video

  • Multi-GPU Configuration: 1 single GPU card / integrated GPU
  • Graphics Processor: NVIDIA GeForce RTX 5070 / Intel Graphics - up to 8 TOPS
  • Video Memory: 8 GB GDDR7 SDRAM
  • Video System Features: Dynamic Boost, MUX Switch, NVIDIA Advanced Optimus, NVIDIA DLSS 4, NVIDIA Reflex 2
  • Gaming: Yes
  • Camera: Yes - 1080p
  • Camera Features: IR camera, Windows Hello
  • Sound: Two tweeters, two woofers, array microphone
  • Compliant Standards: Dolby Atmos
  • Audio Features: Output: Smart Amplification technology, Hi-Res Audio; Input: AI noise cancelling

Input

  • Type: Keyboard, touchpad
  • Keyboard Backlight: Yes (RGB)
  • Numeric Keypad: Yes
  • Features: Chiclet keyboard, per-key RGB, ASUS Overstroke technology, large touchpad, 5 hot keys, Copilot key

AC Adapter

  • Input: AC 100-240 V (50/60 Hz)
  • Output: 280 Watt, 20 V, 14 A

Connections & Expansion

  • Slots: 2 x M.2 (PCI Express 5.0) (1 free)
  • Interfaces Details:
    • 3 x USB 3.2 Gen 2
    • Thunderbolt 4 (supports DisplayPort) (Power Delivery)
    • HDMI
    • Headphone/microphone combo jack
    • LAN
    • USB-C 3.2 Gen 2 (supports DisplayPort Alt Mode) (Power Delivery)

Neural Processor Unit (NPU)

  • Neural Processor Unit (NPU): Intel AI Boost
  • NPU Performance Up To (TOPS): 13 TOPS
  • Total Processor Performance Up To (TOPS): 36 TOPS
  • AI Datatype Support on NPU: INT8
  • Sparsity Support: Yes
  • AI Software Frameworks Supported by NPU: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
  • Windows Studio Effects Support: Yes

What is in the box?

  • ASUS ROG Strix G18 G815LP-S9005W
  • Power adapter

SureLookIT.com

ASUS ROG Strix G18 G815LP-S9005W (G815LP-S9005W)

Product Overview

ASUS ROG Strix G18 G815LP-S9005W - Intel Core Ultra 9 - 275HX / up to 5.4 GHz - Win 11 Home - GeForce RTX 5070 - 32 GB RAM - 1 TB SSD NVMe - 18" 2560 x 1600 (WQXGA) @ 240 Hz - 2.5 Gigabit Ethernet - Wi-Fi 7, Bluetooth - eclipse grey

The ASUS ROG Strix G18 features an 18-inch display with a native resolution of 2560 x 1600, paired with a V-Sync rate of up to 240 Hz for smooth visuals. Enhanced with Dolby Vision and HDR support, it provides vibrant colors and exceptional visual clarity for gaming and multimedia. The 500 cd/m² brightness and Pantone Validation ensure that images are crisp and lifelike, making every gaming experience immersive.

Performance is powered by an Intel Core Ultra 9 processor, featuring 24 cores that can reach a maximum turbo speed of 5.4 GHz. Coupled with 32 GB of DDR5 RAM and an NVIDIA GeForce RTX 5070 graphics card, this device can handle demanding applications and games with ease. The advanced vapor chamber cooling system and Tri-Fan Technology keep the system cool and efficient, even under heavy loads, while fast charging capabilities ensure quick power-ups.

The audio experience is enhanced with Dolby Atmos and smart amplification technology alongside AI noise cancelling for clear communications. With a built-in IR camera that supports Windows Hello, security and convenience are prioritized. The ASUS Aura Sync technology allows for customizable RGB lighting, adding a personal touch to the gaming setup.

Key Features

  • 18-inch WQXGA display with 240 Hz refresh rate for smooth visuals
  • Intel Core Ultra 9 processor with 24 cores for high performance
  • NVIDIA GeForce RTX 5070 graphics card for immersive gaming
  • Advanced cooling system with vapor chamber technology
  • Dolby Atmos audio and AI noise cancelling for enhanced sound quality

Product Features

Display Quality

The 18-inch display features a native resolution of 2560 x 1600 with a V-Sync rate of 240 Hz, delivering stunning visuals and smooth performance ideal for gaming and entertainment.

Processing Power

Powered by an Intel Core Ultra 9 processor, this notebook features 24 cores and a maximum turbo speed of 5.4 GHz, ensuring efficient multitasking and performance for demanding applications.

Cooling Technology

The innovative vapor chamber cooling system paired with Tri-Fan Technology ensures optimal thermal performance, allowing for sustained performance during intensive gaming sessions.

Audio Experience

With Dolby Atmos support and smart amplification technology, the audio output is further enhanced by AI noise cancelling, delivering clear and immersive sound for a richer audio experience.

Connectivity Options

Equipped with multiple USB ports and HDMI interfaces, along with dual-band Wi-Fi 7, this notebook provides versatile connectivity for all peripherals and fast Internet access.

Main Specification

  • Product Description: ASUS ROG Strix G18 G815LP-S9005W - 18" - Intel Core Ultra 9 - 275HX - 32 GB RAM - 1 TB SSD
  • Product Type: Notebook
  • Operating System: Win 11 Home
  • Processor: Intel Core Ultra 9 (Series 2) - 275HX / 2.7 GHz, up to 5.4 GHz
  • Neural Processor Unit (NPU): Intel AI Boost - up to 13 TOPS
  • Memory: 32 GB DDR5 (2 x 16 GB)
  • Storage: 1 TB SSD - NVMe
  • Display: 18" 2560 x 1600 / WQXGA @ 240 Hz
  • Graphics: NVIDIA GeForce RTX 5070 / Intel Graphics - up to 8 TOPS
  • Video Memory: 8 GB GDDR7 SDRAM
  • Gaming: Yes
  • Keyboard Backlight: Yes (RGB)
  • Numeric Keypad: Yes
  • Integrated Webcam: Yes
  • Microsoft Copilot: Yes
  • Networking: 802.11a/b/g/n/ac/ax/be, Bluetooth 5.4, 2.5 Gigabit Ethernet
  • Battery: 4-cell
  • Security: Firmware Trusted Platform Module (TPM) Security Chip
  • Colour: Eclipse grey
  • Dimensions (WxDxH): 39.9 cm x 29.8 cm x 3.2 cm
  • Weight: 3.2 kg

Extended Specification

General

  • Product Type: Notebook
  • Operating System: Windows 11 Home

Memory

  • RAM: 32 GB (2 x 16 GB)
  • Max RAM Supported: 64 GB
  • Technology: DDR5 SDRAM
  • Speed: 2800 MHz
  • Rated Speed: 2800 MHz
  • Form Factor: SO-DIMM 262-pin
  • Slots Qty: 2
  • Empty Slots: 0

Storage

  • Main Storage: 1 TB SSD M.2 PCIe 4.0 - NVM Express (NVMe)

Miscellaneous

  • Colour: Eclipse grey
  • Security: Firmware Trusted Platform Module (TPM) Security Chip
  • Features: Integrated dust filters, fast charging, ASUS Aura Sync technology, vapor chamber cooling system, Aura Sync light bar, BIOS protection, ROG Intelligent Cooling, ROG Nebula Display, Thermal Grizzly Conductonaut Extreme, Tri-Fan Technology, 2nd gen Arc Flow Fans, liquid metal cooling, ASUS Q-Latch system
  • Included Accessories: Power adapter
  • Compliant Standards: TUV Rheinland Low Blue Light Certification

Software

  • Microsoft Copilot: Yes

Display

  • Type: 18"
  • Resolution: 2560 x 1600 (WQXGA)
  • V-Sync Rate at Max Res.: 240 Hz
  • Widescreen: Yes
  • Image Aspect Ratio: 16:10
  • Colour Gamut: 100% DCI-P3
  • Features: Anti-glare, IPS-level, Dolby Vision, HDR (high dynamic range), NVIDIA G-SYNC compatible, Pantone Validated, Ambient Contrast Ratio (ACR), 3 ms response rate

Battery

  • Technology: 4-cell Lithium Ion
  • Capacity: 90 Wh

Communications

  • Wireless: 802.11a/b/g/n/ac/ax/be, Bluetooth 5.4
  • Network Interface: 2.5 Gigabit Ethernet
  • Features: Dual stream (2x2)

Dimensions & Weight

  • Dimensions (WxDxH): 39.9 cm x 29.8 cm x 3.2 cm
  • Weight: 3.2 kg

Processor / Chipset

  • CPU: Intel Core Ultra 9 (Series 2) 275HX / 2.7 GHz
  • Max Turbo Speed: 5.4 GHz
  • Number of Cores: 24-core
  • Performance Cores: 8
  • Efficient Cores: 16
  • Features: Intel Smart Cache, Intel Deep Learning Boost (DL Boost)

Audio & Video

  • Multi-GPU Configuration: 1 single GPU card / integrated GPU
  • Graphics Processor: NVIDIA GeForce RTX 5070 / Intel Graphics - up to 8 TOPS
  • Video Memory: 8 GB GDDR7 SDRAM
  • Video System Features: Dynamic Boost, MUX Switch, NVIDIA Advanced Optimus, NVIDIA DLSS 4, NVIDIA Reflex 2
  • Gaming: Yes
  • Camera: Yes - 1080p
  • Camera Features: IR camera, Windows Hello
  • Sound: Two tweeters, two woofers, array microphone
  • Compliant Standards: Dolby Atmos
  • Audio Features: Output: Smart Amplification technology, Hi-Res Audio; Input: AI noise cancelling

Input

  • Type: Keyboard, touchpad
  • Keyboard Backlight: Yes (RGB)
  • Numeric Keypad: Yes
  • Features: Chiclet keyboard, per-key RGB, ASUS Overstroke technology, large touchpad, 5 hot keys, Copilot key

AC Adapter

  • Input: AC 100-240 V (50/60 Hz)
  • Output: 280 Watt, 20 V, 14 A

Connections & Expansion

  • Slots: 2 x M.2 (PCI Express 5.0) (1 free)
  • Interfaces Details:
    • 3 x USB 3.2 Gen 2
    • Thunderbolt 4 (supports DisplayPort) (Power Delivery)
    • HDMI
    • Headphone/microphone combo jack
    • LAN
    • USB-C 3.2 Gen 2 (supports DisplayPort Alt Mode) (Power Delivery)

Neural Processor Unit (NPU)

  • Neural Processor Unit (NPU): Intel AI Boost
  • NPU Performance Up To (TOPS): 13 TOPS
  • Total Processor Performance Up To (TOPS): 36 TOPS
  • AI Datatype Support on NPU: INT8
  • Sparsity Support: Yes
  • AI Software Frameworks Supported by NPU: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
  • Windows Studio Effects Support: Yes

What is in the box?

  • ASUS ROG Strix G18 G815LP-S9005W
  • Power adapter

SureLookIT.com

3 to 5 Working Days Delivery & Return Terms


Delivery Options:

If the product page shows "3 to 5 Working Days", the following delivery options apply:

SECURISPEED: €6.99 — 3 to 5 working days (Tracked, Insured, Signature Required)

DPD: €6.99 — 3 to 5 working days (Tracked, Insured)

Delivery working days are Monday to Friday (excluding bank/public holidays).

How to Return:

You must contact us to arrange collection. Do not send it yourself.

If returned by any other means, or without first contacting us to arrange collection, the return will be refused, the product sent back to you.

We are not responsible for lost/damaged parcels.

You must pay a delivery fee to have it sent back to you

Returns time frame:

14 days from delivery date (based on tracking).

Item must be unopened, sealed, and resaleable.

Must arrive back to us within 14 days.

Important:

Refunds issued only if all return conditions are met.

If opened or not resaleable, it will be returned to you and no refund given.

Warranty:

Manufacturer warranty period is specified on the product page.


Delivery Notes


Delivery delays outside our control may occasionally occur.

For full return details see: https://surelookit.com/pages/support

Security and privacy:

We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.

Call us by phone

Ireland: (090) 661 7066

Let us save you some time! Call us now (090) 661 7066

Talk to us on Whatsapp

Talk to us on Facebook Messenger

Or if you prefer, see the FAQ below

    We are an Irish VAT registered business based in Athlone, Westmeath. Orders are dispatched from our warehouse in Athlone, Westmeath via DPD / AnPost. A tracking number is provided.

    All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.

    Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.

    You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.

    Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.

    All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.

    If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.

    If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:

    Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.

    All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
    ---------
    Hi (Name),
    This is - SureLookIT.com! Thanks for your order.
    Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
    ---------

    If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.

    We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.

    Key Dispatch / Delivery Dates for 2024

    See link below for dates when we cannot deliver or dispatch

    Key dispatch delivery dates 2024

    We deliver throughout Ireland with DPD and AnPost. Tracking and Insured.

    Delivery information page to visit our Delivery information page for Next Working Day Delivery and Return Terms.

    Delivery information page to visit our Delivery information page for 3 to 5 Working Days Delivery and Return Terms.

    If you have not received your order within the time specified, please contact us at the contact details above.

    We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.

    Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day? You can contact us by phone if you have any queries regarding your order.

    Yes, please contact us by phone, email or WhatsApp.

    If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.

    Delivery information page to visit our Returns and Refund information page.

    Delivery information page to visit our Returns and Refund information page.

    We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.

    If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.

    If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.


    Orders valued at €100 or less:

    You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.

    If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.

    Higher Value Orders (€100 or more):

    Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.

    Not Covered in warranty

    1. Damage caused by the user.

    2. Damage to any ports and connectors caused by the user.

    3. Liquid damage.

    4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.

    5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.



    Covered in warranty

    Faults and issues not caused by the user.


    It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.

    Failure to read the terms and conditions will not exempt you from them.

    Support Hrs

    10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.

    Call us by phone

    Ireland:
    083 010 9277 or 083 468 7174

    SMS or WhatsApp number

    +353830109277 - 10am to 3pm - Monday to Friday.

    Email

    sales@surelookit.com - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.

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