#BuyIrish #ShopLocal
Dell OptiPlex 7420 All In One (1WF9Y)
Product Overview
Discover the Dell OptiPlex 7420 All-In-One, a powerful and secure personal computer designed to meet all your productivity and entertainment needs. With its 23.81-inch Full HD LED display, you'll enjoy vibrant visuals and true-to-life colors, thanks to the 99% sRGB color gamut and Dell ComfortView Plus technology. The display's 3-sided bezel-less design and anti-glare feature ensure comfortable viewing for extended periods.
Under the hood, this all-in-one PC is powered by a 14-core processor, complemented by 24 MB of cache memory, ensuring smooth and efficient performance across all tasks. Whether you're working on complex projects, streaming content, or multitasking, this PC can handle it all with ease.
Connectivity is a breeze with the Intel I219-LM Ethernet Controller and wireless LAN support, allowing for high-speed Internet connections and easy integration into your home or office network.
Security is paramount, and the Dell OptiPlex 7420 All-In-One delivers with its chassis intrusion switch, alerting you to any unauthorized access attempts. Additionally, the NVMe SSD provides fast boot times and quick access to your files, while the built-in card reader offers convenient options for additional storage or data transfer. Whether for work or play, this all-in-one PC is designed to enhance your computing experience.
Key Features
- Intelligent Audio
- FHD HDR camera
- Get ahead
- Stay secure
- Uninterrupted workdays
- Modern management and reliability
Product Features
Intelligent Audio
Adaptive Audio adjusts speakers and mics to user's proximity while Intelligent Audio provides automatic noise cancellation based on environment.
FHD HDR camera
High dynamic range (HDR) technology automatically adjusts clarity in any lighting environment including low light, direct sunlight or high contrast lighting conditions with greater tonal range.
Get ahead
Dell Optimizer enables Presence Detection with Wake on Approach so you can get to work faster than ever.
Stay secure
Protect your desktop and data with Look Away Detect and Onlooker Detection, or Walk-away Lock when you leave your workspace.
Uninterrupted workdays
Input Guardian is an innovative UPS feature to ensure a stable power supply.
Modern management and reliability
OptiPlex invests in reliable product experiences designed with quality-tested, sustainable components built to last and perform.
Main Specification
- Product Description: Dell OptiPlex 7420 All In One - all-in-one Core i5 i5-14500T 1.7 GHz - 8 GB - SSD 256 GB - LED 23.81"
- Type: Personal computer - all-in-one
- Bundled Services: 2 Years Basic Onsite (IE, UK - 1 Year)
- Processor: Intel Core i5 (14th Gen) i5-14500T / 1.7 GHz (up to 4.8 GHz, Energy Efficient), 14-core
- Cache Memory: 24 MB
- RAM: 8 GB (installed) / 64 GB (max) - DDR5 SDRAM
- Hard Drive: SSD 256 GB - PCI Express 4.0 x4 - M.2 2230 - NVM Express (NVMe), Class 35
- Optical Storage: No optical drive
- Card Reader: Yes
- Monitor: 23.81" - LED - 1920 x 1080 (Full HD) @ 60 Hz - 92 ppi - touchscreen
- Graphics Controller: Intel UHD Graphics 770 Shared Video Memory (UMA)
- Camera: Yes
- Audio Output: Stereo
- Networking: 802.11a, Wi-Fi 5, 802.11b/g/n, Wi-Fi 6E, Bluetooth, 1GbE
- OS Provided: Windows 11 Pro
- Colour: Black
- Dimensions (WxDxH): 54 cm x 5.79 cm x 35.43 cm
- Weight: 5.61 kg
- Pricing Type: Build To Stock (BTS)
- Environmental Standards: ENERGY STAR Qualified
- Carbon Footprint: 335 kg carbon emissions
Extended Specification
General
- Type: Personal computer
- Bundled Services: 2 Years Basic Onsite (IE, UK - 1 Year)
- Product Form Factor: All-in-one - with height-adjustable stand
- Embedded Security: Trusted Platform Module (TPM 2.0) Security Chip
- Colour: Black
Expansion / Connectivity
- Slots: 1 x M.2 Card - 2230/2280, 1 x M.2 Card - 2230
-
Interfaces:
- 1 x LAN (Gigabit Ethernet)
- 1 x USB 3.2 Gen 2 (PowerShare)
- 1 x USB-C 3.2 Gen 2
- 2 x USB 3.2 Gen 1
- 2 x USB 2.0 (supports SmartPower On)
- 1 x audio line-out
- 1 x headphones/microphone
- 1 x DisplayPort 1.4a
RAM
- Installed Size: 8 GB / 64 GB max
- Technology: DDR5 SDRAM
- Form Factor: SO-DIMM 262-pin
- Slots: 2 (1 empty)
- Configuration: 1 x 8 GB
Networking
- Interface Type: M.2 2230
- Ethernet Controller: Intel I219-LM
- Wireless NIC: Intel Wi-Fi 6E AX 211
- Data Link Protocol: IEEE 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth, Ethernet, Gigabit Ethernet, Fast Ethernet
- Features: Dual stream (2x2)
Miscellaneous
- Theft/Intrusion Protection: Security lock slot (cable lock sold separately), chassis intrusion switch
- Security Slot Type: Kensington security slot
- Pricing Type: Build To Stock (BTS)
Power
- Device Type: Power adapter
- Voltage Required: AC 100-240 V (50/60 Hz)
- Power Provided: 130 Watt
Environmental Parameters
- Min Operating Temperature: 0 °C
- Max Operating Temperature: 35 °C
- Humidity Range Operating: 10 - 90% (non-condensing)
Cache Memory
- Installed Size: 24 MB
Operating System / Software
- OS Provided: Windows 11 Pro Dutch / English / French / German / Italian
- Software: No Microsoft Office License Included - 30 day Trial Offer Only, Dell Additional Softwares, Intel Connectivity Performance Suite, Intel Rapid Storage Technology
Monitor
- Type: LED - IPS
- Touchscreen: Yes (10-point multi-touch)
- Size: 23.81"
- Resolution: 1920 x 1080 (Full HD)
- V-Sync Rate: 60 Hz
- Pixel Density: 92 ppi
- Viewing Angle: Horizontal ±89°, Vertical ±89°
- Colour Gamut: 99% sRGB
- Pixel Pitch: 0.27 mm
- Brightness: 300 cd/m²
- Contrast Ratio: 1000:1
- Features: Anti-glare, 3-sided bezeless, Dell ComfortView Plus
Graphics Controller
- Processor: Intel UHD Graphics 770 Shared Video Memory (UMA)
- Video Interfaces: DisplayPort
Audio Output
- Sound Mode: Stereo
- Compliant Standards: High Definition Audio
- Speakers: 2 x right / left channel
Hard Drive
- Type: SSD - M.2 2230
- Capacity: 256 GB
- Interface: PCI Express 4.0 x4
- Features: NVM Express (NVMe), Class 35
Input Device
- Type: Mouse (on selected markets only), keyboard (on selected markets only)
Audio Input
- Type: 2 microphones
Camera
- Camera: Yes
- Resolution: 2.07 Megapixel, 1920 x 1080
- Features: HDR, RGB camera, 82°, 30 FPS, retractable
Dimensions & Weight
- Width: 54 cm
- Depth: 5.79 cm
- Height: 35.43 cm
- Weight: 5.61 kg
Keyboard
- Name: Dell KM5221W Pro Wireless Keyboard and Mouse Combo
Card Reader
- Type: Card reader
- Supported Cards: SD, SDHC, SDXC
Processor / Chipset
- CPU: Intel Core i5 (14th Gen) i5-14500T
- Clock Speed: 1.7 GHz (P-core) / 1.2 GHz (E-core)
- Max Turbo Speed: 4.8 GHz (P-core) / 3.4 GHz (E-core)
- Number of Cores: 14-core
- CPU Qty: 1
- Max CPU Qty: 1
- Power Efficiency: Energy Efficient
- Chipset Type: Intel Q670
Sustainability Information
- ENERGY STAR Certified: Yes
- Carbon Footprint: 335 kg carbon emissions
- PAIA Version: 1.4.0
What is in the box?
- Dell OptiPlex 7420 All In One
- Height-adjustable stand
- Power adapter
SureLookIT.com
Dell OptiPlex 7420 All In One (1WF9Y)
Product Overview
Discover the Dell OptiPlex 7420 All-In-One, a powerful and secure personal computer designed to meet all your productivity and entertainment needs. With its 23.81-inch Full HD LED display, you'll enjoy vibrant visuals and true-to-life colors, thanks to the 99% sRGB color gamut and Dell ComfortView Plus technology. The display's 3-sided bezel-less design and anti-glare feature ensure comfortable viewing for extended periods.
Under the hood, this all-in-one PC is powered by a 14-core processor, complemented by 24 MB of cache memory, ensuring smooth and efficient performance across all tasks. Whether you're working on complex projects, streaming content, or multitasking, this PC can handle it all with ease.
Connectivity is a breeze with the Intel I219-LM Ethernet Controller and wireless LAN support, allowing for high-speed Internet connections and easy integration into your home or office network.
Security is paramount, and the Dell OptiPlex 7420 All-In-One delivers with its chassis intrusion switch, alerting you to any unauthorized access attempts. Additionally, the NVMe SSD provides fast boot times and quick access to your files, while the built-in card reader offers convenient options for additional storage or data transfer. Whether for work or play, this all-in-one PC is designed to enhance your computing experience.
Key Features
- Intelligent Audio
- FHD HDR camera
- Get ahead
- Stay secure
- Uninterrupted workdays
- Modern management and reliability
Product Features
Intelligent Audio
Adaptive Audio adjusts speakers and mics to user's proximity while Intelligent Audio provides automatic noise cancellation based on environment.
FHD HDR camera
High dynamic range (HDR) technology automatically adjusts clarity in any lighting environment including low light, direct sunlight or high contrast lighting conditions with greater tonal range.
Get ahead
Dell Optimizer enables Presence Detection with Wake on Approach so you can get to work faster than ever.
Stay secure
Protect your desktop and data with Look Away Detect and Onlooker Detection, or Walk-away Lock when you leave your workspace.
Uninterrupted workdays
Input Guardian is an innovative UPS feature to ensure a stable power supply.
Modern management and reliability
OptiPlex invests in reliable product experiences designed with quality-tested, sustainable components built to last and perform.
Main Specification
- Product Description: Dell OptiPlex 7420 All In One - all-in-one Core i5 i5-14500T 1.7 GHz - 8 GB - SSD 256 GB - LED 23.81"
- Type: Personal computer - all-in-one
- Bundled Services: 2 Years Basic Onsite (IE, UK - 1 Year)
- Processor: Intel Core i5 (14th Gen) i5-14500T / 1.7 GHz (up to 4.8 GHz, Energy Efficient), 14-core
- Cache Memory: 24 MB
- RAM: 8 GB (installed) / 64 GB (max) - DDR5 SDRAM
- Hard Drive: SSD 256 GB - PCI Express 4.0 x4 - M.2 2230 - NVM Express (NVMe), Class 35
- Optical Storage: No optical drive
- Card Reader: Yes
- Monitor: 23.81" - LED - 1920 x 1080 (Full HD) @ 60 Hz - 92 ppi - touchscreen
- Graphics Controller: Intel UHD Graphics 770 Shared Video Memory (UMA)
- Camera: Yes
- Audio Output: Stereo
- Networking: 802.11a, Wi-Fi 5, 802.11b/g/n, Wi-Fi 6E, Bluetooth, 1GbE
- OS Provided: Windows 11 Pro
- Colour: Black
- Dimensions (WxDxH): 54 cm x 5.79 cm x 35.43 cm
- Weight: 5.61 kg
- Pricing Type: Build To Stock (BTS)
- Environmental Standards: ENERGY STAR Qualified
- Carbon Footprint: 335 kg carbon emissions
Extended Specification
General
- Type: Personal computer
- Bundled Services: 2 Years Basic Onsite (IE, UK - 1 Year)
- Product Form Factor: All-in-one - with height-adjustable stand
- Embedded Security: Trusted Platform Module (TPM 2.0) Security Chip
- Colour: Black
Expansion / Connectivity
- Slots: 1 x M.2 Card - 2230/2280, 1 x M.2 Card - 2230
-
Interfaces:
- 1 x LAN (Gigabit Ethernet)
- 1 x USB 3.2 Gen 2 (PowerShare)
- 1 x USB-C 3.2 Gen 2
- 2 x USB 3.2 Gen 1
- 2 x USB 2.0 (supports SmartPower On)
- 1 x audio line-out
- 1 x headphones/microphone
- 1 x DisplayPort 1.4a
RAM
- Installed Size: 8 GB / 64 GB max
- Technology: DDR5 SDRAM
- Form Factor: SO-DIMM 262-pin
- Slots: 2 (1 empty)
- Configuration: 1 x 8 GB
Networking
- Interface Type: M.2 2230
- Ethernet Controller: Intel I219-LM
- Wireless NIC: Intel Wi-Fi 6E AX 211
- Data Link Protocol: IEEE 802.11a/b/g/n/ac/ax (Wi-Fi 6E), Bluetooth, Ethernet, Gigabit Ethernet, Fast Ethernet
- Features: Dual stream (2x2)
Miscellaneous
- Theft/Intrusion Protection: Security lock slot (cable lock sold separately), chassis intrusion switch
- Security Slot Type: Kensington security slot
- Pricing Type: Build To Stock (BTS)
Power
- Device Type: Power adapter
- Voltage Required: AC 100-240 V (50/60 Hz)
- Power Provided: 130 Watt
Environmental Parameters
- Min Operating Temperature: 0 °C
- Max Operating Temperature: 35 °C
- Humidity Range Operating: 10 - 90% (non-condensing)
Cache Memory
- Installed Size: 24 MB
Operating System / Software
- OS Provided: Windows 11 Pro Dutch / English / French / German / Italian
- Software: No Microsoft Office License Included - 30 day Trial Offer Only, Dell Additional Softwares, Intel Connectivity Performance Suite, Intel Rapid Storage Technology
Monitor
- Type: LED - IPS
- Touchscreen: Yes (10-point multi-touch)
- Size: 23.81"
- Resolution: 1920 x 1080 (Full HD)
- V-Sync Rate: 60 Hz
- Pixel Density: 92 ppi
- Viewing Angle: Horizontal ±89°, Vertical ±89°
- Colour Gamut: 99% sRGB
- Pixel Pitch: 0.27 mm
- Brightness: 300 cd/m²
- Contrast Ratio: 1000:1
- Features: Anti-glare, 3-sided bezeless, Dell ComfortView Plus
Graphics Controller
- Processor: Intel UHD Graphics 770 Shared Video Memory (UMA)
- Video Interfaces: DisplayPort
Audio Output
- Sound Mode: Stereo
- Compliant Standards: High Definition Audio
- Speakers: 2 x right / left channel
Hard Drive
- Type: SSD - M.2 2230
- Capacity: 256 GB
- Interface: PCI Express 4.0 x4
- Features: NVM Express (NVMe), Class 35
Input Device
- Type: Mouse (on selected markets only), keyboard (on selected markets only)
Audio Input
- Type: 2 microphones
Camera
- Camera: Yes
- Resolution: 2.07 Megapixel, 1920 x 1080
- Features: HDR, RGB camera, 82°, 30 FPS, retractable
Dimensions & Weight
- Width: 54 cm
- Depth: 5.79 cm
- Height: 35.43 cm
- Weight: 5.61 kg
Keyboard
- Name: Dell KM5221W Pro Wireless Keyboard and Mouse Combo
Card Reader
- Type: Card reader
- Supported Cards: SD, SDHC, SDXC
Processor / Chipset
- CPU: Intel Core i5 (14th Gen) i5-14500T
- Clock Speed: 1.7 GHz (P-core) / 1.2 GHz (E-core)
- Max Turbo Speed: 4.8 GHz (P-core) / 3.4 GHz (E-core)
- Number of Cores: 14-core
- CPU Qty: 1
- Max CPU Qty: 1
- Power Efficiency: Energy Efficient
- Chipset Type: Intel Q670
Sustainability Information
- ENERGY STAR Certified: Yes
- Carbon Footprint: 335 kg carbon emissions
- PAIA Version: 1.4.0
What is in the box?
- Dell OptiPlex 7420 All In One
- Height-adjustable stand
- Power adapter
SureLookIT.com
Returns - Need to return an item?
Post the item back to our warehouse in Athlone, Westmeath. We recommend An Post. Full return address is on your packing slip.
We deliver throughout Republic of Ireland with DPD or AnPost
If product page noted above add to cart button, "3 to 5 Working Days"
Republic of Ireland (DPD or AnPost Tracked and Insured)
Delivered By AnPost €5.99 - 3 to 5 Working days - Tracked & Insured.
Delivered By DPD €6.99 - 3 to 5 Working days - Tracked & Insured.
Delivery working days: are defined as Monday to Friday.
Returns: You have 14 days (from the date of delivery on DPD or AnPost tracking website) to return this type of product. Must be unopened, sealed, in resaleable condition and must reach us within the 14 day window.
Warranty: Two year warranty. Unless stated otherwise in the product description.
For detailed information on your 14 day Right to Withdrawal and our return policy, See our FAQ here https://surelookit.com/pages/support
DPD delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
DPD’s innovative Predict™ SMS and email notifications.
GPS location for your delivered parcel.
DPD Parcel insurance.
Picture Proof of Delivery.
Read more details at the end of this page in the "Features included with your DPD delivery" section.
AnPost delivery explained:
Flat rate, the delivery fee is per order, doesn’t matter the size of quantity of items.
Fully trackable delivery.
AnPost SMS and email notifications.
AnPost Parcel insurance.
Read more details at the end of this page in the "Features included with your AnPost delivery" section.
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key Dispatch / Delivery Dates for 2024
DPD / AnPost tracking number: may take 24 hours(after dispatch) to register on their systems.
DPD / AnPost delays outside of our control cannot be avoided.
Features included with your DPD delivery:
Fully trackable, delivery:
The DPD courier service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. DPD have an extensive network of 34 depots in Ireland meaning there’s always a DPD depot close by. DPD give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. DPD’s innovative communications solutions offer interactive SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD prior to delivery.
DPD’s innovative Predict™ service:
DPD tell you when your parcel will arrive. We provide DPD with your mobile number and/or email address. On the morning of delivery, DPD send you an SMS and/or email specifying the 1-hour window in which to expect delivery. You can look forward to receiving your parcel within the given time frame or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
GPS location for your delivered parcel:
On delivery, contactless proof of delivery is captured for each parcel. GPS coordinates for each delivery are recorded against the delivery location.
DPD Parcel insurance:
Your parcel is safe with DPD. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Picture Proof of Delivery:
DPD provide an image to you and us, that drivers capture of each successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.
DPD Collection point terms (Ireland): If after dispatch to the address provided at checkout, you choose to change the delivery address with DPD directly to a DPD Collection point, you are required to collect that parcel within 5 workings days. DPD are very strict on this policy, if you then do not collect the parcel within 5 working days, the parcel will be automatically returned to us. If this is the case, your order will be refunded but the delivery fee of €5.99 + a return to us delivery fee of €5.99, a total of €11.98 will be deducted from your refund.
Features included with your AnPost delivery:
Fully trackable, delivery:
The AnPost postal service provides reliable, efficient, fully trackable, delivery throughout the Republic of Ireland. AnPost have an extensive network in Ireland. AnPost give you unmatched flexibility when you need it. With real time tracking and scan visibility, you know where your parcel is at every stage of the delivery journey. AnPost’s innovative communications solutions offer SMS messaging and email telling you when your parcel will arrive, giving you peace of mind and flexibility.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from AnPost prior to delivery.
AnPost’s Notification service:
AnPost tell you when your parcel will arrive. We provide AnPost with your mobile number and/or email address. On the day before delivery, AnPost send you an SMS and/or email specifying when to expect delivery. You can look forward to receiving your parcel next working day or you have the option to reschedule to a more suitable day, right from your phone or computer. Your parcel can also be left in a safe-place if you’re not at home so there is NO need to go hiking to any mail centres or delivery depots.
AnPost Parcel insurance:
Your parcel is safe with AnPost. Your parcel is fully insured. This enables us to send a replacement item out to you at no additional cost if you parcel is lost or damaged during transit.
Proof of Delivery:
AnPost provide proof of delivery for every successful delivery, whether it is delivered straight to you, to your neighbour or left in a safe place.
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phoneIreland: (090) 661 7066
Let us save you some time! Call us now (090) 661 7066
Talk to us on Whatsapp
Talk to us on Facebook Messenger
Or if you prefer, see the FAQ below

All prices displayed in Euro (€) include Irish VAT. You will receive a Euro (€) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
Checkout price is final, delivered to your door in Ireland. There will NOT be any surprise fees to pay.
You will receive a VAT invoice via email after payment. If you require a PDF version please contact support.
-
Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone, email, and WhatsApp support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 090 661 7066 — we’re happy to help.
-
If we detect fraudulent activity, we will report it at the local Garda station. During this report, the following data will be passed to the Garda:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. DPD / AnPost tracking number, DPD / AnPost proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
---------
Hi (Name),
This is - SureLookIT.com! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://beaconapp.page.link/p5NP8 to confirm your account.
---------
If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
-
Key Dispatch / Delivery Dates for 2024
See link below for dates when we cannot deliver or dispatch
Key dispatch delivery dates 2024



-
If you have not received your order within the time specified, please contact us at the contact details above.
We suggest that you follow the DPD / AnPost tracking website after you receive a dispatch email and DPD / AnPost tracking number from us, look out for emails and SMS messages from DPD / AnPost regarding delivery date and time.
-
Please add our email above to your address book. Order confirmation, dispatch and shipping progress updates are sent automatically to the email or mobile phone you used when placing your order, please check the spam folder if you cannot find the email. For Gmail, check the "All Mail" folder, Google does not show all your emails in your primary Inbox. If you mistyped or misspelled your email address you wont receive your emails. If you only provided your phone number during the order process, you will not receive any emails. Our email system is functioning as expected, if you have not received the email, there may be an issue at your end which is outside of our control. Whether you actually receive an email is up to numerous factors once that email leaves our system - personalized spam filtering levels or security settings, your email provider's inbox segmentation features (automated or pre-set for example in Gmail the preset segmentations are All mail, inbox, updates, promotions, social), what email program you're using (it appears Outlook and AOL are slipping behind the times), if you are using a personal email address or work email address, of which the work address may have more strict levels of filtering outside of your control set by company administrators, have you added our email address to your contacts list, have you done a search for our email address in your email and seen if any emails have ever been delivered, could you just have missed an email among the dozens of other emails that came through your inbox that day?
You can contact us by phone if you have any queries regarding your order.
-
Yes, please contact us by phone, email or WhatsApp.
-
If your order has been dispatched, it cannot be cancelled. You can return it once you receive it. Your nearest return address within Ireland is on the packing slip that will accompany your order. If your order hasn't been dispatched, we can cancel and refund it for you, please contact us at the contact details above.
-
We require a full Eircode, 7 digits, to dispatch an order. If you do not provide this, we will try to match your address on the Eircode website, if we cannot find an exact match or if there are multiple address that are similar with no house number, we will email and call you. If we cannot get in touch with you, we will cancel and refund your order. We will not dispatch an order without a fully confirmed address and full 7 digit Eircode, if you do not provide your Eircode, your parcel will be delayed and or cancelled and refunded.
-
If your parcel is misdirected it is outside of our control, your parcel is sent to the Eircode you provided at checkout.
If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away and we will contact DPD / AnPost on your behalf and get it delivered for you.
-
Orders valued at €100 or less:
You will receive and email and/or SMS from DPD / AnPost once they have your parcel from us, if you would like to, you can use the link in that message to re-arrange your delivery location and date. If you chose DPD for your delivery, you will receive another email and/or SMS on the day that your parcel is "Out for Delivery" letting you know the time, within an hour or so, to expect the DPD driver. If you chose AnPost for your delivery, you can check the AnPost tracking website the next working day to see if your parcel has been put out for delviery by AnPost, you can then expect delivery at the usual time your AnPost delivery person passes through your area. Please note, unexpected issues with transportation, roads, traffic, and weather can affect this estimated delivery date/time.
If nobody is home to accept, inspect, and sign for the delivery, DPD / AnPost may, if appropriate, leave your parcel in a "safe place". If there is no "Safe place" available, the parcel will be returned to your local DPD / AnPost depot, you can then arrange a re-delivery date with DPD / AnPost. When DPD parcels are left in a "safe place" the DPD driver takes a photo. The photo will be emailed to you and us as proof of delivery. If you cannot find the parcel, please contact us and we'll let you know where the DPD driver put your parcel.
Higher Value Orders (€100 or more):
Please note, higher value items or orders, require an in-person signature upon delivery. If you're unavailable at the time of delivery, DPD / AnPost will hold your parcel at your nearest depot for collection. Alternatively, you can reschedule the delivery for a more convenient day using the manage delivery link provided in the email from DPD / AnPost prior to delivery.
-
Not Covered in warranty
1. Damage caused by the user.
2. Damage to any ports and connectors caused by the user.
3. Liquid damage.
4. Improper treatment and usage, as in stretching, twisting of cables causing damage to the product.
5. Tempered glass screen protectors are non-refundable if the plastic film has been removed from the glass. Bubbles under your tempered glass screen protector are either caused by incorrect application of the product by the user or due to pre-existing dust, grease, scratches and/or cracks on your device screen and so are not covered by the warranty and are non-refundable. Tempered glass screen protectors are designed to break, instead of your device screen and so once broken are deemed to have "done their job" and are not covered by the warranty and are non-refundable.
Covered in warranty
Faults and issues not caused by the user.
-
It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
-
Support Hrs
10am to 3pm, Monday to Friday. Excluding Irish bank holidays and company holidays.
Call us by phone
Ireland:
083 010 9277 or 083 468 7174
SMS or WhatsApp number
+353830109277 - 10am to 3pm - Monday to Friday.
sales@surelookit.com - 24/7 - Wait time is around 30 minutes during office hours(9am to 5pm Monday to Sunday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day before 9:30am. If you are contacting us about cancelling an order, please rest assured, we check SMS, emails and WhatsApp before dispatching an order in case of any pending cancellations.